At a Glance
- Tasks: Support and maintain Microsoft 365, SharePoint, Teams, and Azure platforms.
- Company: Join Allan Webb Ltd, a leading engineering consultancy with a commitment to sustainability.
- Benefits: Enjoy competitive salary, agile working, professional development, and mentoring opportunities.
- Other info: Be part of a diverse team that values inclusion and offers excellent career growth.
- Why this job: Make a real impact in a supportive, innovative environment while advancing your IT skills.
- Qualifications: Experience with Microsoft 365, Power Automate, and strong IT support skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced IT support professional with strong Microsoft 365 expertise? If so, read on.
A bit about us
At Allan Webb Ltd, we are a leading engineering consultancy with over 60 years of experience delivering asset optimisation services to clients across the defence, government, energy, pharmaceutical, and aerospace sectors, both in the UK and internationally.
We are committed to conducting all our activities ethically, with a strong focus on human rights, sustainability, and social responsibility. Our Corporate Social Responsibility (CSR) policy reflects this commitment, ensuring we operate in a way that positively impacts both society and the environment.
We truly champion agile working, believing that flexibility and wellbeing empower our people to perform at their best. We are proud supporters of the Armed Forces community, and we foster an inclusive, innovative workplace where individuals and teams can thrive.
What we can offer you
- Comprehensive benefits package that includes:
- Competitive salary package
- Agile working arrangements
- Regular personal development reviews
- Structured career development pathway
- Investment in professional qualifications and training
- Mentoring and coaching programmes
- Opportunity to work on high-profile projects
- Inclusive and supportive work environment
- Active EDI networks and initiatives
This is an exciting opportunity for an experienced IT support professional with strong Microsoft 365 expertise to join our innovative, collaborative and forward-thinking engineering consultancy.
You will be working at the heart of our IT function, gaining valuable experience across a diverse technology landscape and building the depth and breadth of knowledge needed to advance your career. You will be supported to continue developing your technical expertise through structured career pathways, professional development opportunities and exposure to a wide range of state-of-the-art technology.
What the role involves
As an IT Support Engineer, you will support and maintain our Microsoft 365 environment, ensuring reliable, secure and efficient IT services that enable colleagues across the business to work effectively. You will take responsibility for the support and maintenance of our SharePoint, Teams and Azure platforms, ensuring they continue to meet operational requirements while delivering a high-quality experience for our users.
Working closely with colleagues throughout the business, you will resolve technical issues, maintain system performance and security, and support the ongoing development of solutions that improve efficiency and streamline day-to-day operations.
Additionally, you will:
- Develop and maintain Power Automate workflows
- Monitor IT systems and network performance using Microsoft 365, Purview and Defender tools
- Create and maintain user guides, technical documentation and knowledge base articles
- Support employee onboarding and offboarding activities
- Ensure compliance with IT policies, security protocols and data protection requirements
- Provide onsite IT support across our UK office locations
Who we are looking for
To be considered as our IT Support Engineer, you will need:
- Proven experience developing and maintaining Microsoft Power Automate workflows
- Practical experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment
- Strong, proven experience in IT support, systems administration and Microsoft 365 administration
- Experience administering Active Directory, Microsoft Entra ID, Intune management and access management
- Experience working within ITIL-aligned IT service management environments
- Strong knowledge of hardware diagnostics and troubleshooting
- Solid understanding of IT security principles, cybersecurity best practices and data protection requirements
- Excellent customer service skills with a professional, patient and user-focused approach
- A full, valid driving licence with the ability to travel throughout the UK
Please note, successful applicants will be required to be security cleared prior to appointment.
Webrecruit and Allan Webb Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready to take your next step as an IT Support Engineer, please apply via the button shown.
IT Support Engineer employer: Allan Webb
At Allan Webb Ltd, we pride ourselves on being an exceptional employer, offering a comprehensive benefits package and a strong commitment to employee development. Our inclusive and innovative work culture fosters collaboration and agility, allowing IT Support Engineers to thrive while working on high-profile projects in a supportive environment. With structured career pathways and investment in professional qualifications, we empower our team members to grow their expertise and make a meaningful impact across diverse sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 skills. We recommend practising common technical questions and scenarios you might face. Show them you’re the go-to person for SharePoint and Teams!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. As an IT Support Engineer, you’ll be helping users solve their tech issues, so let’s make sure they see how patient and user-focused you are!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:When detailing your experience, focus on specific tools and technologies you've worked with, like SharePoint, Teams, and Power Automate. We’re keen to know how you’ve used these in real-world scenarios!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Allan Webb
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your Microsoft 365 knowledge before the interview. Be prepared to discuss your experience with SharePoint, Teams, and Power Automate workflows. Having specific examples of how you've used these tools to solve problems or improve processes will really impress the interviewers.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with users who may not be tech-savvy. Highlight your customer service skills during the interview. Share examples of how you've patiently resolved technical issues for colleagues in the past, demonstrating your user-focused approach.
✨Familiarise Yourself with ITIL Practices
Since the role involves working within ITIL-aligned environments, it’s a good idea to familiarise yourself with ITIL principles. Be ready to discuss how you've applied these practices in previous roles, especially in terms of service management and support.
✨Prepare Questions About Company Culture
Allan Webb Ltd values inclusivity and social responsibility, so prepare thoughtful questions about their corporate culture and initiatives. This shows that you're not only interested in the role but also in being part of a company that aligns with your values.
