At a Glance
- Tasks: Support and maintain O365 infrastructure, ensuring seamless functionality for SharePoint and Teams.
- Company: Join Allan Webb, a leading engineering consultancy with a commitment to innovation.
- Benefits: Enjoy a competitive salary, agile working, and comprehensive benefits.
- Other info: Opportunities for professional development and a structured career pathway await you.
- Why this job: Make a real impact while working on high-profile projects in a supportive environment.
- Qualifications: Experience in IT support and Microsoft 365 administration is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced O365 Support Engineer to join our IT team, taking responsibility for the support and maintenance of our O365 infrastructure. This role focuses on ensuring our SharePoint, Teams and Azure platforms meet Allan Webb's operational standards, working closely with users across the business to resolve technical issues, maintain system integrity, and deliver reliable IT services that support our daily operations.
Key Responsibilities
- Maintain and administer AWL's SharePoint infrastructure, ensuring ongoing functionality, security, and integrity of SharePoint and Microsoft Teams sites.
- Develop, implement, and maintain Power Automate workflows to streamline processes and improve operational efficiency.
- Provide technical support via phone, email, and ticketing systems, diagnosing and resolving hardware, software, and network issues.
- Monitor IT systems and network performance proactively using O365, Purview and Defender, identifying and resolving potential issues.
- Create and maintain user guides, knowledge base articles, and technical documentation.
- Support employee onboarding and offboarding processes.
- Ensure all IT support activities comply with company IT policies, security protocols, and data protection regulations.
- Provide onsite IT support across all AWL office locations throughout the UK.
The Ideal Candidate will have
- Strong, proven experience in IT support, systems administration, and Microsoft 365 administration.
- Hands-on experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment.
- Proven experience developing and maintaining Microsoft Power Automate workflows.
- Experience administering Active Directory, Microsoft Entra ID, InTune management, and access management.
- Experience working within ITIL-aligned IT service management environments.
- Strong knowledge of hardware diagnostics and troubleshooting.
- Solid understanding of IT security principles, cybersecurity best practices, and data protection requirements.
- Excellent customer service skills with a professional, patient, and user-focused approach.
- Full UK driving licence with ability to travel throughout the UK.
Highly Desirable:
- Relevant Microsoft certifications (Power Platform Functional Consultant Associate, Teams Administrator Associate, SharePoint Administration).
- Experience working within regulated, security-conscious, or defence-sector environments.
- Understanding of Cyber Essentials, ISO 27001, FSC accreditation, and MoD security standards.
Location: Office based – Stonehouse office, Gloucestershire, with travel to AWL offices throughout the UK as required.
Salary: Competitive package including excellent benefits.
What We Offer
- Competitive salary package.
- Agile working arrangements.
- Comprehensive benefits package.
- Regular personal development reviews.
- Structured career development pathway.
- Investment in professional qualifications and training.
- Mentoring and coaching programmes.
- Opportunity to work on high-profile projects.
- Inclusive and supportive work environment.
- Active EDI networks and initiatives.
About Us
At Allan Webb, we're more than just a leading engineering consultancy – we are a team of over 300 specialists dedicated to making a real difference. With over 60 years of experience, we provide asset optimisation services to defence, government, energy, pharmaceuticals, and aerospace sectors, both in the UK and internationally. Our work aims to deliver a safe and sustainable world by turning complex asset management challenges into streamlined, cost-effective solutions.
We believe in the power of people. That is why we champion agile working, giving you the flexibility to choose your hours and how you work. We foster an inclusive culture where different perspectives spark innovation and excellence. As signatories of the Armed Forces Covenant, we support service personnel, veterans, and their families, and we remain closely connected to our local communities. Successful applicants will be required to be security cleared prior to appointment. Allan Webb is an equal opportunities employer, proudly supporting the Armed Forces Covenant, and welcomes applications from all suitably qualified individuals, including service leavers.
IT Support Engineer in Stonehouse employer: Allan Webb Limited
Allan Webb is an exceptional employer, offering a competitive salary package and a comprehensive benefits scheme that prioritises employee well-being and professional growth. With a strong commitment to agile working arrangements and an inclusive culture, we empower our IT Support Engineers to thrive in their roles while contributing to high-profile projects across various sectors. Our structured career development pathways and investment in training ensure that every team member has the opportunity to advance their skills and make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Stonehouse
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Allan Webb Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Allan Webb Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Allan Webb Limited!
✨Direct Apply to Allan Webb Limited
Let's not forget to apply directly through the Allan Webb Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Stonehouse
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Allan Webb Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allan Webb Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Allan Webb Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
