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- Tasks: Provide IT support via phone and online chat, resolving issues and assisting with installations.
- Company: A family-run company known for its excellent staff culture and benefits.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Why this job: Join a forward-thinking team and make a real difference in tech support.
- Qualifications: Previous helpdesk experience and strong technical skills required.
- Other info: Dynamic office environment with a focus on employee wellbeing.
The predicted salary is between 25000 - 26500 £ per year.
All About Recruitment Ltd is currently recruiting for a Permanent IT Support Assistant / Technician to start asap. Applications are invited from candidates with experience in:
- Tech Support
- IT Support
- IT Admin
- Helpdesk Technician
- 1st Line support
- 2nd Line Support
- Technical Support
- IT Installation
- IT Helpdesk
- IT Trainee
Salary: £25,000 - £26,500
Start Date: ASAP
Location: NN4
Hours of work: Core hours 40 hours a week Monday - Friday, office hours, 08.30 - 17.30
Our Client: A family run company with an excellent staff culture and great benefits package.
The Role: The successful candidate will assist with providing IT support via telephone and online chat. Some field-based work may occasionally be required. Duties and responsibilities will include but are not limited to:
- Supporting IT issues and software and hardware faults
- Resolving basic issues over the phone and via remote desktop access
- Resetting passwords and completing software updates
- Ordering replacement hardware and accompanying engineers to help with installations
- Responding to email and telephone enquiries
- Admin support to the department
Essential skills and experience:
- Previous helpdesk experience and good technical and IT related skills
- Happy to assist with telephone calls and site visits
This is a fantastic opportunity to join a forward thinking, approachable and highly regarded business client.
Interested? Please apply online, including your current remuneration details.
IT Support Technician, Office Based in Northampton employer: AllAboutRecruitmentLtd
Contact Detail:
AllAboutRecruitmentLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician, Office Based in Northampton
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues and solutions, especially those related to helpdesk support. We want you to be the go-to person for troubleshooting, so practice resolving problems quickly and efficiently.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the company you're applying to. They can give you insider tips on what the culture is like and what the hiring managers are really looking for.
✨Tip Number 3
Prepare for the interview by simulating real-life scenarios. Think about how you'd handle specific IT issues or customer interactions. We suggest role-playing with a friend to build your confidence and communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace IT Support Technician, Office Based in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in tech support and IT roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your helpdesk experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills: Since this role involves assisting customers over the phone and online, make sure your application reflects your strong communication skills. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AllAboutRecruitmentLtd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues, software updates, and hardware troubleshooting. Being able to discuss these confidently will show that you're ready to tackle the role head-on.
✨Practice Your Communication Skills
As an IT Support Technician, you'll need to explain technical issues clearly to non-technical users. Practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this.
✨Show Enthusiasm for Customer Service
This role involves a lot of interaction with users, so it's crucial to demonstrate your passion for helping others. Share examples from your past experiences where you've gone above and beyond to assist someone with their tech troubles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you.