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- Tasks: Lead a dynamic team in a busy call centre, driving customer satisfaction and team performance.
- Company: Join a prestigious family-owned firm known for its bespoke financial services.
- Benefits: Enjoy 25 days annual leave, your birthday off, and funded training opportunities.
- Why this job: Make a real impact by nurturing talent and leading a motivated team.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Great working environment with opportunities for personal and professional growth.
The predicted salary is between 28000 - 35000 £ per year.
All About Recruitment Ltd is currently recruiting for a Full Time Permanent Call Centre Customer Services Team Leader to work in a vibrant, friendly, and busy office. Applications are invited from candidates with experience in, related to or as: Sales Manager / Telesales Manager / Team Leader / Customer Services Manager / Retentions / Call Centre Operations / Inbound and Outbound Call Handling / Telesales.
You will be managing a small team of agents and therefore experience within any of the fields of Team Leading / Training / Management / Development / Mentoring / Appraising / Assessing is essential.
Salary: £28 - £35,000 DOE
Location: Northampton, NN5
To Start: ASAP, subject to interview/s and referencing
Hours of work: Core hours Monday - Friday, office hours
Benefits: 25 days annual leave which increases yearly, Your birthday off, Funded training and learning / Staff events / Great working environment.
The Role: Applicants will need to evidence experience of working in busy targeted customer services and retention environments. Duties and responsibilities will include but are not limited to:
- Managing and leading a team of between 6 and 8 contact centre agents
- Nurturing a training and development culture within the team
- Handling calls (inbound and outbound) and correspondence pertaining to new business and retentions
- Motivating and energising the team and ensuring service levels are met
- Conducting appraisals and completing management reporting
- Cross sell products and services and strive to achieve team targets
Interested? Please apply online, including your current remuneration details to receive more information about this role.
Customer Services Team Leader, Experience Essential in Northampton employer: AllAboutRecruitmentLtd
Contact Detail:
AllAboutRecruitmentLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader, Experience Essential in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and customer service. Think of examples from your past experience that highlight your skills in managing teams and handling customer interactions. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your leadership style! During the interview, be ready to discuss how you motivate and develop your team. Share specific strategies you've used in the past to create a positive work environment and achieve targets. This will demonstrate that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re enthusiastic about the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Services Team Leader, Experience Essential in Northampton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in customer service and team leadership. We want to see how you've managed teams and handled calls, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff about your skills and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AllAboutRecruitmentLtd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and team leadership. Be ready to discuss your previous experiences in managing teams, handling calls, and achieving targets. This will show that you’re not just a good fit for the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where you’ve conducted appraisals or implemented training programmes. This will demonstrate your ability to nurture a positive team culture, which is key for this role.
✨Practice Common Interview Questions
Anticipate questions related to team management, conflict resolution, and performance metrics. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it’s all about showing how your experience aligns with their needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.