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- Tasks: Manage client accounts, ensure customer satisfaction, and handle inbound calls.
- Company: Friendly and vibrant recruitment agency in Northampton.
- Benefits: Up to £16 per hour, excellent training, and flexible working hours.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Ongoing temporary role with potential for growth and development.
The predicted salary is between 13 - 16 £ per hour.
All About Recruitment Ltd is currently recruiting for a temporary Customer Services Sales Administrator to start in January and work in a friendly and vibrant office. This is an ongoing temp assignment and NOT suitable for candidates in permanent roles or those that require notice to be worked.
Salary: £UP TO £16 per hour, 37.5 hour working week
Location: Northampton, NN2
To Start: ASAP, subject to informal interview. Temp ongoing for unknown and non-guaranteed duration
Hours of work: Core hours Monday - Friday, 37.5 working week, some flexibility required
Benefits: Excellent training and benefit package - second to none!
The Role: Think more of sales admin and account management duties and nurturing accounts to check customers are happy and retain business than cold calling. Duties and responsibilities will include but are not limited to:
- Looking after a portfolio of clients to ensure customer satisfaction
- Calling customers to check they are happy with services and upselling new products
- Handling inbound calls and correspondence pertaining to new business, providing quotes and checking product availability
- Complete quotations over the phone by actively listening
- Allocating stock to orders and liaising with distribution team
- Ensuring timely dispatch and delivery of customer orders
- Maintaining your administrative tasks and email inbox
- Some outbound phoning to check customer satisfaction
- Complaint handling and managing expectations
- Customer services and ensuring excellence in every call
Interested? Please apply online, including your current remuneration details.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, All About Recruitment Ltd will be acting in your best legitimate interest, without prejudice and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy (legitimate interest) and contact us for more information. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
All About Recruitment Ltd Embraces Equal Opportunities.
All About Recruitment Ltd embraces government guidelines and legislation regarding the management of the Covid 19 pandemic and health and well-being advice.
All About Recruitment Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Customer Service Sales Administrator in Northampton employer: AllAboutRecruitmentLtd
Contact Detail:
AllAboutRecruitmentLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Sales Administrator in Northampton
✨Tip Number 1
Get to know the company! Research All About Recruitment Ltd and understand their values and culture. This will help you tailor your approach during the informal interview and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calling customers, make sure you're comfortable speaking on the phone. Try role-playing with a friend to get used to handling different scenarios.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled customer queries or complaints in the past. Highlighting your experience will make you stand out as a candidate who can ensure customer satisfaction.
✨Tip Number 4
Apply through our website! We encourage you to submit your application online for a smoother process. Plus, it shows you're proactive and keen to join the team at All About Recruitment Ltd.
We think you need these skills to ace Customer Service Sales Administrator in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Sales Administrator role. Highlight your relevant experience in sales admin and account management, as well as any customer service skills that make you a great fit for the job.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, it's essential to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of how you've successfully handled customer queries in the past.
Be Honest About Your Availability: As this is a temporary position, be upfront about your availability. If you can start ASAP and are flexible with hours, let us know! This will help us understand how you fit into our team right from the get-go.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding the role. Plus, it shows you're keen to join our vibrant team!
How to prepare for a job interview at AllAboutRecruitmentLtd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the importance of customer satisfaction and how to handle complaints effectively. Be ready to share examples of how you've ensured clients are happy in previous roles.
✨Showcase Your Sales Skills
Since this role involves upselling, think of specific instances where you've successfully upsold products or services. Prepare to discuss your approach to nurturing client relationships and how you can contribute to retaining business.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your communication skills. Practice handling common customer scenarios, such as dealing with complaints or providing quotes, so you can demonstrate your active listening and problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the team you'll be working with. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about their training and benefits package!