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- Tasks: Provide IT support via phone and online chat, resolving issues and assisting with installations.
- Company: Join a family-run company known for its excellent staff culture and benefits.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for growth.
- Other info: Flexible working hours with a focus on employee wellbeing.
- Why this job: Be part of a forward-thinking team and make a real difference in tech support.
- Qualifications: Previous helpdesk experience and strong technical skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
All About Recruitment Ltd is currently recruiting for a Permanent IT Support Assistant / Technician to start asap.
Applications are invited from candidates with experience in:
- Tech Support
- IT Support
- IT Admin
- Helpdesk Technician
- 1st Line support
- 2nd Line Support
- Technical Support
- IT Installation
- IT Helpdesk
- IT Trainee
Salary: £26,500
Start Date: ASAP
Location: NN4
Hours of work: Core hours 40 hours a week Monday to Friday, office hours, 08.30 to 17.30
Our Client: A family run company with an excellent staff culture and great benefits package.
The Role: The successful candidate will assist with providing IT support via telephone and online chat. Some field-based work may occasionally be required. Duties and responsibilities will include but are not limited to:
- Supporting IT issues and software and hardware faults
- Resolving basic issues over the phone and via remote desktop access
- Resetting passwords and completing software updates
- Ordering replacement hardware and accompanying engineers to help with installations
- Responding to email and telephone enquiries
- Admin support to the department
Essential skills and experience:
- Previous helpdesk experience and good technical and IT related skills
- Happy to assist with telephone calls and site visits
This is a fantastic opportunity to join a forward thinking, approachable and highly regarded business client.
Interested? Please apply online, including your current remuneration details.
IT Support - First Line Support in Milton Keynes employer: AllAboutRecruitmentLtd
Contact Detail:
AllAboutRecruitmentLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - First Line Support in Milton Keynes
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues and solutions, especially those related to first line support. This will help you tackle questions confidently during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting users over the phone and online chat, being clear and friendly is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on LinkedIn. They might share insights about the company culture or even refer you for the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support - First Line Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in tech support and IT roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your helpdesk experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills: Since this role involves assisting customers over the phone and online, make sure your application reflects your strong communication skills. We love candidates who can convey technical information clearly and concisely!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AllAboutRecruitmentLtd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues, software updates, and hardware troubleshooting. Being able to discuss these confidently will show that you're ready for the role.
✨Practice Your Communication Skills
Since you'll be assisting users over the phone and via chat, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with handling queries and providing support.
✨Show Enthusiasm for Customer Support
Employers love candidates who are passionate about helping others. Be prepared to share examples of how you've successfully resolved issues for users in the past. This will demonstrate your commitment to excellent customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.