At a Glance
- Tasks: Be the friendly voice of our business, processing orders and supporting customers.
- Company: Join a dynamic team focused on outstanding customer service and sales growth.
- Benefits: Flexible hours, bonus payments, and on-site car parking.
- Other info: Great opportunity for career growth while working with a supportive team.
- Why this job: Make a real impact by building strong customer relationships in a fast-paced environment.
- Qualifications: Experience in sales or customer service, excellent communication skills, and a proactive attitude.
The predicted salary is between 27000 - 33000 £ per year.
Are you a technically minded people person with a passion for delivering outstanding customer service?
Do you thrive in a fast-paced environment where no two days are the same?
If you're motivated, proactive, and love building strong customer relationships, we'd love to hear from you.
Monday to Friday role working 35 hrs a week. 9-5 with flexible start/finish time, bonus payments and on site car parking.
We're looking for an enthusiastic sales order processor to become a key member of our sales team.
You'll be the friendly voice of our business, supporting customers, developing accounts, identifying new opportunities, and helping us continue to grow.
What You'll Be Doing
As part of our Internal Sales team, you'll play a vital role in delivering exceptional service while driving sales performance.
Your day-to-day responsibilities will include:
Being the first point of contact for customer enquiries via phone, email and online portals.
Preparing quotations, processing orders and resolving customer queries efficiently.
Building strong relationships with existing customers and developing long-term partnerships.
Identifying opportunities to upsell, cross-sell and expand product ranges.
Proactively contacting customers to generate new business and support account growth.
Learning our technical product range so you can confidently advise customers.
Working closely with colleagues across the business to deliver an outstanding customer experience.
Helping achieve monthly sales and growth targets.
What We're Looking For
We're looking for someone who enjoys talking to customers, solving problems and making things happen.
Ideally you'll have:
Previous experience in internal sales, customer service or account management.
Excellent communication skills, both over the phone and in writing.
A proactive, positive attitude with a genuine desire to help customers.
Strong organisational skills and the ability to manage multiple priorities.
Confidence using Microsoft Office, particularly Excel.
Experience using ERP systems (desirable).
The ability to learn technical products and explain them clearly.
Numerate with the ability to convert measurements from imperial to metric
COG LTD are acting as an Employment Agency.
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Order Processor in York employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Order Processor in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processor in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
