At a Glance
- Tasks: Lead hotel operations, manage teams, and drive guest satisfaction in a vibrant environment.
- Company: A renowned lifestyle hotel in the heart of York with a dynamic team.
- Benefits: Competitive salary, bonus scheme, relocation support, and discounts across the hotel group.
- Other info: Opportunity for personal growth and shaping your own work schedule.
- Why this job: Join a leading hotel and make a real impact on guest experiences and team success.
- Qualifications: Experience in hotel management or strong leadership skills in a high-volume setting.
The predicted salary is between 52000 - 52000 £ per year.
A fantastic lifestyle hotel in the heart of York is looking for a Deputy General Manager to work closely with the GM to lead the operation. This is one of the largest and best-known properties in the city with 150 bedrooms, a full-service brasserie, a rooftop restaurant and bar that trades as a destination in its own right, a spa, and a meetings and events operation with capacity for 180. Sitting within a national boutique hotel group operating multiple properties across the UK.
The Role
- Reporting directly to the General Manager and deputising in their absence with full operational authority.
- Day-to-day operational leadership across rooms, food and beverage, spa and events, leading a team of five heads of department and a total team of 120.
- Commercial ownership alongside the General Manager P&L, payroll and rota management, cost of sales, forecasting and delivery of budgeted GOP.
- Driving guest satisfaction and reputation scores across bedrooms and both food and beverage outlets.
- Recruitment, retention, training and succession across the management team.
- Compliance ownership: health and safety, food safety, licensing and brand audit.
- Commercial input into the hotel's sales and marketing plan alongside the cluster sales function and central revenue team.
- Particular focus on the rooftop operation maintaining its market position and growing non-resident covers and spend.
About You
- Currently operating as a Deputy/Assistant General Manager, Hotel Manager or Operations Manager within a 100+ bedroom hotel, or a strong head of department ready to step up.
- Background in quality hotel operations.
- Demonstrable food and beverage experience; exposure to a destination restaurant or bar is a bonus.
- Full P&L exposure, with evidence of delivering against GOP.
- Proven leadership of a multi-department management team.
- Visible, floor-based leadership style, comfortable running a high-volume operation from the front.
- Commercially aware, with a clear understanding of how to convert local demand into rate.
- Clear ambition for continued growth and self-development.
Package
- Salary up to £52,000.
- KPI-linked bonus scheme.
- Relocation support.
- Discounted employee, friends and family rates across the group's UK estate, plus food, beverage and spa discounts.
- 45 hours per week, five days over seven, with scope to shape your own rota around the needs of the business.
Candidates relocating to York are actively encouraged to apply and will be supported.
Sound great? Please apply below. Not for you? We will help you with your next move. Get in touch via our website.
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Deputy General Manager in York employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
