At a Glance
- Tasks: Provide exceptional service to clients and their pets while managing bookings and payments.
- Company: Friendly veterinary practice in York with a welcoming team atmosphere.
- Benefits: Part-time hours, full training provided, and a supportive work environment.
- Other info: Join a diverse team that values individuality and community impact.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a passion for helping people and pets.
The predicted salary is between 43268 - 52884 £ per year.
If you enjoy providing great service and working in a team, we have just the opportunity for you at our York practice to start as soon as possible.
What your typical day will look like: Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a clients visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a part time role, working between 20-25 hours per week to including Saturdays.
Experience is preferred but not essential as full training will be given.
You will be joining practice owner and veterinary surgeon Helen Trory and her friendly and experienced team located on Turner Close, which is close to some great local amenities and bus routes.
The attributes required: You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients needs.
You will bring enthusiasm and drive to your role.
Your passion for helping people is matched by your love of pets.
Strong communication skills to work alongside a busy team and clients is a must.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppys first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Location: YO31 9FD We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.
We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.
Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Even if your skills and experience dont perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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Client Care Advisor in York employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor in York
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like All The Top Bananas and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at All The Top Bananas and let us see your personality shine through!
We think you need these skills to ace Client Care Advisor in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and All The Top Bananas.
Get Familiar with Our Brand:Before applying, take some time to learn about All The Top Bananas and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress All The Top Bananas.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which All The Top Bananas will surely appreciate.
