At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Leading optical manufacturing business with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, life assurance, and private medical insurance.
- Other info: Permanent role with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 26689 - 26689 £ per year.
Recruit4staff are representing a leading optical manufacturing business in their search for a Customer Service Advisor to work in Wrexham.
Job Details:
- Pay: £26,689.75 per annum
- Hours of Work: Monday - Friday, 8:45 am - 5:15 pm (Saturday Rota Approx 1 in 5 weeks once trained)
- Duration: Permanent
- Benefits: Benefits platform, Pension Scheme (5% employer / 3% employee), Life Assurance, Cycle to Work Scheme, Private Medical Insurance, Increase in pay after 2 years service
Job Role:
As a Customer Service Advisor, you will deliver first-class service to valued customers through proactive outbound calls, managing inbound enquiries and processing orders efficiently. The Customer Service Advisor will be responsible for handling technical queries related to optical lenses, ensuring all orders are input accurately and on time, and proactively managing customer accounts by chasing delayed orders and communicating updates effectively. You will also liaise with internal teams to resolve complaints swiftly and support retention activity by re-engaging inactive customers.
Essential Skills, Experience, or Qualifications:
- Experience working as a Customer Service Advisor or in a similar customer-facing office role
- Excellent telephone manner and communication skills
- Strong customer service experience
- Basic computer skills
- Ability to work effectively as part of a team
Advantageous Skills, Experience, or Qualifications:
- Previous experience within an optical or technical environment
- Optical knowledge or background
- Qualified Dispensing Optician (ABDO/GOC)
Commutable From: Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton
Similar Job Titles: Customer Service Agent, Customer Service Executive, Customer Service Assistant
For further information about this and other positions please apply now.
Customer Service Executive in Wrexham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
