At a Glance
- Tasks: Deliver exceptional service by managing calls, diaries, and appointments for various clients.
- Company: Established company supporting over 300 businesses with professional services since 2007.
- Benefits: Competitive salary, 36 days holiday, career progression, and a friendly work environment.
- Other info: Join a workplace with a resident Cockapoo and opportunities for personal growth.
- Why this job: Make a real difference while enjoying a dynamic role in a supportive team.
- Qualifications: Experience in customer service, excellent communication skills, and strong organisational abilities.
The predicted salary is between 26910 - 32890 £ per year.
Wolverhampton, WV10 9LE
£26,520 rising to £27,040 following successful completion of training
Permanent | Office based | Monday to Friday
Full-time applications are welcome, and we are also happy to consider two part-time candidates looking for a job share.
Looking for more than just another customer service job? We don't simply answer telephones. We become a genuine extension of our clients' businesses, making sure every caller receives the warm, professional and helpful service our clients would give themselves.
Every day is different. One minute you'll be managing a busy diary for a business consultant, the next you'll be booking appointments for a physiotherapy clinic, supporting an IT or telecoms company, or helping a financial services or property business look after its customers.
If you enjoy talking to people, thrive in a busy environment and take pride in getting the details right, we'd love to hear from you.
About us
Established in 2007, we now support more than 300 businesses across the UK with professional telephone answering and virtual PA services. We're proud of the team we've built. Our longest-serving team member has been with us for over 18 years, several others for more than 10 years, and many have built long-term careers here. We believe in supporting our people, recognising potential and promoting from within whenever possible.
You'll also be sharing the office with Looby Loo, our resident Cockapoo and unofficial head of workplace wellbeing.
The Client Support Advisor role
You'll become a trusted extension of our clients' businesses, delivering exceptional service on every call. Your responsibilities will include:
- Answering calls professionally on behalf of multiple clients
- Managing diaries and booking appointments accurately
- Taking detailed messages and forwarding them promptly by email and WhatsApp
- Representing each client with confidence, warmth and professionalism
- Prioritising urgent enquiries while maintaining excellent service standards
- Using Microsoft 365, Google Workspace, Capsule CRM and bespoke software
- Managing several tasks and priorities in a busy office environment
- Working as part of a friendly and supportive office team
About you
You'll have:
- Proven experience in a customer service, reception or telephone-based role
- An excellent telephone manner and strong spoken and written English
- Excellent organisation, accuracy and attention to detail
- Confidence using computer systems and learning new software
- The ability to stay calm and organised while juggling different priorities
- A genuine passion for delivering outstanding customer service
What's in it for you as a Client Support Advisor
- Full-time opportunity, with two part-time job-share applications also welcome
- Competitive salary with progression following successful completion of training
- 36 days' holiday including Bank Holidays
- Annual leave that can be booked by the hour
- Company pension
- Paid 30-minute lunch break
- Free on-site parking
- Structured training and ongoing support
- Genuine career progression, including promotion opportunities from within
One of our recent apprentices has successfully completed their apprenticeship and is already being fast-tracked into a senior role, demonstrating our commitment to developing our people.
Recruitment process
We're a values-led business, so as part of our recruitment process you'll be invited to complete a short values assessment. This is a fully office-based role at Wolverhampton, WV10 9LE. Applicants must already have the right to work in the UK. Sponsorship is not available.
Apply today for this Client Support Advisor opportunity. If you're looking for a varied role where you'll make a real difference to businesses across the UK and become part of a supportive team, we'd love to hear from you.
Client Support Advisor in Wolverhampton employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Client Support Advisor in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Advisor in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
