At a Glance
- Tasks: Welcome clients and their pets, manage enquiries, and support the veterinary team.
- Company: Join Knaphill Vets, a fast-growing practice in Surrey with a supportive culture.
- Benefits: Competitive pay, a friendly environment, and opportunities for personal growth.
- Other info: Be part of a community-focused network that values teamwork and development.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Passion for client care; experience in customer service is a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
We are looking for a Client Care Assistant (CCA) to join our team at Knaphill Vets. As one of Surrey's newest and fastest-growing veterinary practices, we're proud of the supportive and growing team we've built, the continuity of care we provide and the trusted relationships we've developed with pets and their owners. You'll be joining a welcoming environment where you'll have the opportunity to make a meaningful impact on both our clients and colleagues whilst helping to shape the future of the practice.
As part of Kin Vet Community, a small collective of like-minded community veterinary practices, we benefit from the support, shared expertise and collaborative approach that comes from working alongside teams who share our commitment to exceptional veterinary care. Whilst every practice retains its own culture, leadership and way of working, being part of Kin Vet creates greater opportunities to learn from one another, invest in our people and facilities, and continue evolving the services we provide to pets and their owners.
As a Client Care Assistant, you will be a vital part of our front-of-house team, providing a warm, friendly and professional welcome to every client and their pet. You will be the first point of contact for our clients, helping to create an outstanding experience while supporting the smooth day-to-day running of the practice.
Working closely with our veterinary surgeons, nurses and wider team, you will play an important role in delivering exceptional customer care and ensuring every client feels supported throughout their pet's journey. Your responsibilities will include:
- Welcoming clients and their pets into the practice with a friendly and professional approach
- Managing incoming calls, emails and client enquiries
- Booking appointments and supporting the smooth running of the diary
- Providing excellent customer service and building trusted relationships with clients
- Processing payments and supporting financial queries
- Maintaining accurate client and patient records
- Supporting the clinical team with administration tasks
- Keeping the reception area welcoming, organised and efficient
- Providing reassurance and guidance to clients when they need it most
We are looking for someone who is:
- Friendly, approachable and passionate about delivering excellent client care
- Confident communicating with clients face-to-face and over the phone
- Organised, reliable and able to manage a busy workload
- A team player who enjoys supporting colleagues
- Compassionate and understanding when dealing with clients and their pets
- Enthusiastic about working within a veterinary environment
Previous experience in a veterinary practice, reception, customer service, hospitality, retail or another client-facing role would be beneficial, but we are more interested in finding someone with the right attitude, passion and commitment to providing exceptional care.
At Knaphill Vets, we believe in creating a practice where our team feels valued, supported and able to make a difference. We are passionate about delivering high-quality veterinary care while maintaining the personal touch and strong relationships that make independent practices special.
Joining Kin Vet Community means becoming part of a wider network of teams who share ideas, support one another and continue to develop the future of community veterinary care. If you are looking for a rewarding role where you can combine your love of animals with your passion for helping people, we would love to hear from you.
Role Details:
- Position: Client Care Assistant (CCA)
- Practice: Knaphill Vets
- Location: Knaphill, Surrey
- Salary: £12.71 per hour
- Hours: Full-time
For more information or an informal chat about the role, please contact Louise.
Client Care Assistant - Knaphill Vets - Woking employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant - Knaphill Vets - Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Assistant - Knaphill Vets - Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
