Credit and Collections Clerk in Witney

In this role, you will drive profitable sales by maximising revenue within the shortest possible timeframe while minimising bad debt risk. You will protect and optimise the company’s investment in accounts receivable, ensuring strong financial returns from working capital. You will also deliver accurate, timely financial and administrative support, ensuring efficient management of customer accounts and prompt payment collection.

This position is based at our Witney offices in Oxfordshire, working 3 days a week in the office, on a hybrid basis. In this role you will be responsible for:

• Developing and maintaining effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business.
• Reducing outside collection and bad debt expense through effective collection activity.
• Initiating contact with business units and customers, and following up as needed to obtain commitments for payment or unfulfilled customer payments.
• Maintaining open communication with customers and field personnel to promote future business opportunities.
• Monitoring and controlling debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
• Providing management with accurate and timely reports on the status of collection activity.
• Documenting customer commitments for payment.
• Documenting and communicating customer disputed items or complaints.
• Managing order release and query management.
• Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors and Sales/Business Managers.

The skills and experience we are ideally looking for:

• Minimum 2 years experience in Credit Control or Accounting.
• Strong understanding of credit control principles and processes.
• Experience in account reconciliation and balance management.
• Excellent knowledge of Microsoft Office (Outlook, Word, Excel).
• Experience using finance systems (e.g. Oracle, SAP, Sage, ABM, Proginov, JDE).
• Preferred: CICM, AAT studier, part qualified accountant or other relevant professional qualifications.
• Fluency in a European language (Polish, French, Spanish, Portuguese or any Nordic languages).

What We Can Offer:

• Work-life balance that supports your wellbeing.
• Competitive compensation programme.
• Career growth opportunities in a truly international environment.
• Be part of innovation leaders in the protective coatings industry.
• Access to Sherwin Academy for continuous training at all levels.
• Wellbeing, mental health, women & inclusion networks and support, and ID & E programmes that make a difference.

At Sherwin-Williams, our purpose is to inspire and improve the world by colouring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life with rewards, benefits and the flexibility to enhance your health and well-being.
• Career with opportunities to learn, develop new skills and grow your contribution.
• Connection with an inclusive team and commitment to our own and broader communities.

It's all here for you... let's Create Your Possible.

Eligibility to Work: You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying.

Equal Opportunity Employer: An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.