At a Glance
- Tasks: Support the team with admin tasks, customer updates, and order processing.
- Company: Join a growing company in Winsford with a focus on personal development.
- Benefits: Competitive salary, generous holiday, pension scheme, and early Friday finishes.
- Other info: Great opportunity for growth in a supportive and evolving role.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Organised, tech-savvy, and passionate about customer service.
The predicted salary is between 26100 - 31900 £ per year.
My client has an exciting opportunity for a Commercial Support professional to join their growing team in Winsford. This is a brand-new role created to support business growth, meaning it will naturally evolve and offer great room for personal development. If you are highly organised, love working with people, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Team Support: Assisting the Commercial Director and Sales Manager with daily administrative tasks.
- Customer Liaison: Keeping customers updated regarding delivery dates, required information, and order updates.
- Internal Coordination: Communicating directly with the operations and production teams regarding any delays and giving customer updates.
- Call Handling: Taking commercial phone calls and providing general information to clients.
- Diary Management: Managing calendars for the Commercial Director and Commercial Manager to schedule internal production meetings.
- Order Processing: Processing client orders and ensuring all relevant documentation is sent out correctly.
The Ideal Candidate
We are looking for an enthusiastic individual with a positive, "can-do" attitude. You should be happy working in a fast-moving environment where priorities can shift quickly.
What you will need:
- Tech Skills: Good experience with Microsoft Word, Excel and Outlook, and familiarity with other Microsoft Office programs.
- Communication: Strong written and verbal communication skills, with an outgoing personality and a confident phone manner.
- Customer Focus: A passion for delivering great service and a professional attitude when dealing with customer demand pressures.
- Organization: High attention to detail, a process-driven mindset, and a strong willingness to learn.
The Package
- Salary: £25,000 per year (dependent on experience and qualifications)
- Hours: Monday to Thursday: 9:00 am - 5:30 pm; Friday: 9:00 am - 3:30 pm (Early finish for the weekend!)
- Holiday: 23 days holiday plus all statutory bank holidays
- Pension: Contributory company pension scheme
- Bonus: Discretionary profit-share scheme (dependent on company performance)
Commercial Support Assistant in Winsford employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Assistant in Winsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Assistant in Winsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
