At a Glance
- Tasks: Manage client records, support production, and ensure top-notch customer service.
- Company: Join a well-established organisation in the card, print, and manufacturing sector.
- Benefits: Enjoy 26 days holiday plus bank holidays and a competitive salary.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer experiences and driving operational excellence.
- Qualifications: Previous admin or customer service experience with strong attention to detail.
At Adaptable Recruitment, we are exclusively supporting a well-established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.
Salary: Up to £26,500 DOE
Location: Skelmersdale
Working Pattern: Permanent - Full time
Benefits: 26 days holidays plus bank holidays
Main Responsibilities to Include:
- Client & Job Administration
- Set up and manage job records within the ERP system (Monarch)
- Maintain accurate and up-to-date job and customer information throughout the job lifecycle
- Ensure all administrative tasks are completed in line with agreed service levels
- Stock & System Management
- Create and maintain new stock codes and related data within Monarch
- Monitor and update system information to support production and fulfilment processes
- Documentation & Work Instructions
- Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams
- Update documentation as customer requirements or operational processes change
- Customer Support
- Act as a key point of contact for customers, providing job updates and responding to enquiries
- Support a positive customer experience through clear, professional communication
- Internal Collaboration
- Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression
- Assist with issue resolution and support continuous improvement across processes
- Reporting & Administration
- Maintain SLA tracking and operational reporting using Excel
- Handle incoming calls, direct enquiries to the relevant teams and accurately record messages
Systems & Software
- Microsoft Excel: Confident with formulas, formatting and data management
- Microsoft Outlook: Effective email and diary management
- Adobe Acrobat: Updating and managing PDF documents with data fields
Skills & Experience
- Essential
- Previous experience in an administrative, account support or customer services role
- High level of attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple tasks
- Confident IT user with the ability to learn new systems and processes quickly
- Clear, professional communication skills
- Desirable
- Experience using ERP systems (Monarch experience advantageous but not essential)
- Exposure to a manufacturing, production or print environment
- Experience working within service level or deadline-driven environments
The Ideal Candidate:
- Proactive and positive with a strong sense of ownership
- Comfortable working with detailed, process-driven tasks
- Reliable team player who collaborates effectively with others
- Committed to delivering high-quality work and continuous improvement
Client Services Administrator in Wigan employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
