At a Glance
- Tasks: Coordinate logistics, manage customer care, and ensure smooth delivery processes.
- Company: Dynamic team in Wetherby focused on customer satisfaction.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Perfect for those who thrive in a fast-paced, varied role.
- Why this job: Join a proactive team and make a real impact on international customer experiences.
- Qualifications: Experience in admin, customer service, or logistics; strong organisational skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Wetherby
Salary: £29,000 - £32,000 per annum
Working pattern: Monday to Friday, office-based
We are looking for an organised, proactive and customer-focused Sales & Logistics Administrator to join a team in Wetherby. This is a varied role combining logistics coordination, administration and international customer care. You will play an important part in ensuring deliveries and stock movements are coordinated efficiently, while also providing a high level of service to our international customers throughout the after-sales process.
The ideal candidate will be highly organised, detail-focused and confident communicating with customers, suppliers, drivers and internal teams. You will be comfortable managing multiple priorities, keeping accurate records and taking ownership of issues through to resolution.
Key Responsibilities- Process and maintain logistics documentation, delivery notes and transport records.
- Coordinate and schedule deliveries, collections and shipments.
- Liaise with drivers, warehouse teams, suppliers and customers to ensure logistics activities run smoothly.
- Monitor shipment progress and communicate any delays or issues promptly.
- Maintain accurate databases, spreadsheets and internal systems.
- Handle incoming calls and emails relating to deliveries, logistics and customer enquiries.
- Ensure relevant records and documentation are kept up to date and accurate.
- Manage post-delivery customer care for our international clients.
- Respond promptly and professionally to customer enquiries and after-sales requests.
- Resolve product, delivery and service-related issues efficiently and professionally.
- Coordinate returns, replacements and other after-sales requirements.
- Maintain regular communication with customers throughout the after-sales process.
- Build and maintain strong, long-term relationships with international clients.
- Monitor customer satisfaction and identify opportunities to improve the overall customer experience.
- Maintain accurate records of customer interactions, enquiries and case resolutions.
- Previous experience in an administrative, customer service, logistics or sales support role.
- Strong organisational and time-management skills.
- Excellent attention to detail and accuracy.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
- Strong written and verbal communication skills.
- A professional and customer-focused approach.
- Ability to manage multiple tasks, prioritise workload and meet deadlines.
- Ability to work independently while also working effectively as part of a wider team.
We are looking for someone who is reliable, organised and proactive, with a genuine commitment to providing excellent customer service. You will need to be confident communicating with people at all levels and comfortable taking ownership of queries and issues from start to finish. A calm, practical approach and the ability to remain organised when managing competing priorities will be important in this role. Experience within logistics, transport, sales support, customer service or an international trading environment would be advantageous, although we are also open to candidates with strong administrative experience and the right attitude.
What We Offer- Salary of £29,000 - £32,000, depending on experience.
- Monday to Friday, office-based role in Wetherby.
- A varied position combining logistics, administration and international customer care.
- The opportunity to take ownership of customer relationships and operational processes.
- A supportive team environment and the opportunity to develop your experience across logistics and customer operations.
Sales and Logistics Administrator in Wetherby employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Sales and Logistics Administrator in Wetherby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like All The Top Bananas and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at All The Top Bananas!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like All The Top Bananas keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sales and Logistics Administrator in Wetherby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to All The Top Bananas:This is your chance to really connect with the team at All The Top Bananas. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with All The Top Bananas.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show All The Top Bananas that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at All The Top Bananas. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
