At a Glance
- Tasks: Lead operations, manage teams, and ensure top-notch service delivery.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy 25 days leave, pension scheme, discounts, and wellness resources.
- Other info: Be part of a diverse workplace recognised as one of the best places to work.
- Why this job: Make a real impact on the environment while developing your career.
- Qualifications: Experience in team management and knowledge of health and safety.
The predicted salary is between 36000 - 44000 £ per year.
Grade: 5.2
Pay: £42,740.88 Annually plus Veolia benefits
Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES
Hours: Full time, 40 hours per week, Monday to Friday, 6:00am to 15:00pm. Working 1 in 4 weekends
What we can offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities
- Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What you'll be doing:
- Lead the day to day operations to develop a motivated team that constantly meet operational and performance objectives
- Deliver a high profile management style to build relationships and support the team
- Develop a strong relationship with the Client team
- Ensure staffing levels are effectively managed
- Ensure the operational team is fully competent and developed within their role
- Induct all new employees and ensure they receive the relevant training
- Ensure staff use the appropriate PPE, tools, systems and equipment
- Review and analyse operation data to ensure an industry leading customer service is maintained whilst maximising contract performance
- People management including welfare, performance, attendance, disciplines, grievances and training
- Ensure the budget is met and rationalised
- Update and inform the Contract Manager of all matters relating to service and the team
- Produce written reports when requested
What we're looking for:
Essential:
- Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions
- Good knowledge on Health and Safety in a delivery and waste collections environment
- Ability to train staff on safe working practices
- Flexibility to work varied hours Monday to Sunday to support and manage the Collections
- Full UK Driving Licence Required
- SLA Management
- HR management (leave planning, sickness, long term absence, discipline, LTI's)
- Ability to conduct operational checks and audits on Collection teams as and when required
- Experience with working on the Echo, PowerBi & AVA
Desirable:
- Experience working with Local Authority clients
- Experience working with Operational teams and subsequent Collection & Ancillary services (Municipal and/or Commercial)
- Local knowledge of Camden Borough
- IOSH Managing Safely qualifications
What's next? Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Manager in Wembley employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Wembley
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at All The Top Bananas!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like All The Top Bananas or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from All The Top Bananas who’s on the lookout for their next Service Delivery Manager star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at All The Top Bananas!
We think you need these skills to ace Service Delivery Manager in Wembley
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at All The Top Bananas. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at All The Top Bananas
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at All The Top Bananas. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
