Customer ResolutionsOfficer(6 Month Fixed Term Contract)
Watford
37 hours per week (requests for part-time work considered)
The Vacancy
Introduction to the role
Do you want to make a difference? Our client works with their customers and communities to change lives, andtheyrelooking for a highly motivated individual to join their Operations directorate as a Customer ResolutionsOfficer.
As part of theirCustomerexperience team, you willbe responsible forproviding excellent customer care by being an ambassador for the customer and championing this across other teams. The successful candidate will take personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, meets the Organisations service standards and proactively keeps customers and stakeholders informed of progress. Youllwork effectively and proactively with colleagues to achieve the best service possible for their customer in their homes.
Whats the role?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people.Youllhave an excellent grasp ofcomplainthandlingand an understanding ofsocialhousing.You will havea backgroundincustomerservice,andknowledge of the housing or construction sectorswould be a distinct advantage.
Key Accountabilities:
Haveproactive communication with their customers across a range of outlets; telephone, text,emailandletter
Ensure theloggingand monitoringoffeedback on the housing management system, ensuring requests and complaints are dealt withpromptly andappropriately
Visitcustomers in their home to deal with complaints/requests
Collate and reporton customer satisfaction across all services
Work collaborativelywith all stakeholdersacross the business
What are they looking for?
Essential:
Full drivers licence and access to a car
Satisfactory DBS check
Ability to use IT systems, particularly Word and Excel to accurately input, record and extract data
Excellent communication and interpersonal skills with a strong customer focus
Ability to work as part of a team with a positive and proactive attitude to change
Experience in a customer service environment dealing with complaints
Planned/responsive repairs knowledge/experience
What can they offer you?
28 days annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme
How they work
They embrace agile working blending time in their communities, shared spaces, and remote working. With digital technology at the heart of their approach, they empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click apply now, tell them why youve got what it takes, and attach a copy of your current CV.
Closing date : 5 th August 2026
Interviews: To be confirmed
(Please note they reserve the right to close the vacancy early if they receive a large response.)
TPBN1_UKTJ
Customer Resolutions Officer (6 Month Fixed Term Contract) in Watford employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
