At a Glance
- Tasks: Manage customer accounts and negotiate repayment solutions with empathy and professionalism.
- Company: Established legal services business focused on debt recovery.
- Benefits: Performance-based salary progression, hybrid working, and competitive bonus scheme.
- Other info: Supportive team environment with opportunities for long-term career growth.
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Experience in customer service or debt recovery, strong communication skills required.
The predicted salary is between 29250 - 35750 £ per year.
If you're looking for a role where your communication skills, resilience and ability to negotiate are genuinely recognised and rewarded, this Debt Recovery Agent opportunity offers the chance to build a long-term career within an established legal services business.
You’ll manage your own portfolio of customer accounts, speaking with customers about their financial circumstances and working with them to establish realistic repayment solutions. This is a role where empathy and commercial awareness go hand in hand, with a strong focus on treating customers fairly while achieving positive outcomes.
You’ll join a supportive team where you’ll have the autonomy to manage your own caseload, alongside structured salary progression, hybrid working and ongoing opportunities for development.
Package & Benefits:- £25,000 - £28,000 salary
- Structured salary progression based on performance and length of service
- Competitive bonus scheme
- Hybrid working following initial training, with a mix of home and office working
- 25 days annual leave
- No Bank Holiday working
- Medicash healthcare plan
- Free parking
- Birthday lunches and regular company social events
- Supportive working environment with opportunities for long-term career progression
You’ll be joining a well-established legal services business specialising in debt recovery on behalf of leading financial services organisations. The company is committed to treating customers fairly and achieving positive outcomes while maintaining high professional and regulatory standards. Employees are supported through training and development, with a clear focus on helping people build long-term careers within the business.
Key Responsibilities:- Manage your own portfolio of customer accounts from initial contact through to resolution
- Contact customers by telephone to understand their financial circumstances and discuss their accounts
- Negotiate affordable repayment arrangements and settlement options in line with customer circumstances and regulatory requirements
- Handle sensitive and sometimes challenging conversations with professionalism, empathy and confidence
- Identify appropriate solutions while ensuring customers are treated fairly throughout the recovery process
- Maintain accurate and comprehensive records of all customer interactions and account activity
- Manage your caseload effectively to ensure accounts progress within required timescales
- Work collaboratively with colleagues to achieve individual and team performance targets
- Maintain high standards of customer service, compliance and quality across all customer interactions
- Previous experience in contact centre customer service, collections, debt recovery or a similar customer-facing environment
- Excellent communication and active listening skills, with the ability to build rapport quickly
- Confidence negotiating solutions and handling challenging or sensitive conversations
- Strong organisational skills and the ability to manage your own caseload effectively
- A positive and resilient approach when dealing with difficult conversations
- A genuine desire to help customers while achieving commercial and performance objectives
- The ability to work towards individual and team KPIs
- A professional and customer-focused approach with strong attention to detail
If you're an experienced Debt Recovery Agent, Collections Advisor, Collections Agent, Debt Collection Advisor or Customer Service Advisor looking for your next opportunity, we'd love to hear from you. Click Apply and submit your most recent CV for consideration.
Debt Recovery Agent in Warrington employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Agent in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Debt Recovery Agent in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
