Vice President, OPS Client Service Manager I

Vice President, OPS Client Service Manager I

Full-Time 43200 - 72000 £ / year (est.) No working from home possible
All The Top Bananas

At a Glance

  • Tasks: Lead client relationships and ensure top-notch service delivery in a dynamic team environment.
  • Company: Join BNY, a global financial leader shaping the future of finance with innovation and inclusion.
  • Benefits: Enjoy competitive pay, flexible resources, generous leave, and wellness programs tailored for your journey.
  • Other info: Located in Manchester, this role offers a chance to grow in a culture of excellence.
  • Why this job: Be part of a transformative team that drives impactful solutions and uplifts communities worldwide.
  • Qualifications: Bachelor's degree and 4-5 years of experience in operational or client service roles preferred.

The predicted salary is between 43200 - 72000 £ per year.

Client Service Delivery Manager At BNY, our culture allows us to run our company better and enables employees growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. Were seeking a future team member for the role of Client Service Delivery Manager to join our Transfer Agency team. This role is located in Manchester, UK. In this role, youll make an impact in the following ways: Maintains the Transfer Agency Client relationship acting as their initial point of escalation Monitors day to day service delivery on behalf of your clients Monitors work metrics and standards. Resolves team issues as required. Resolves complex or non-routine client issues or inquiries as needed. Maintains relationships with business teams to report client trends and needs. May use knowledge of client issues to contribute to business development efforts. Manages internal activities and initiatives designed to improve the client experience. Responsible for the achievement of team goals and objectives. Team supports a selected number of client accounts ranging from moderate to highly complex. To be successful in this role, were seeking the following: Bachelors degree or the equivalent combination of education and experience is required. 4-5 years of total work experience with at least 2 years of operational or client service delivery experience preferred. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Heres a few of our recent awards: Americas Most Innovative Companies, Fortune, 2025 Worlds Most Admired Companies, Fortune 2025 Most Just Companies, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. TPBN1_UKTJ

Vice President, OPS Client Service Manager I employer: All The Top Bananas

At BNY, we pride ourselves on fostering a culture of innovation and inclusion, making it an exceptional place to work as a Vice President, OPS Client Service Manager I. Located in Manchester, UK, our team enjoys competitive compensation, generous benefits, and a strong focus on employee growth and wellbeing, all while contributing to transformative solutions in the global financial landscape. Join us to be part of a dynamic environment where your ideas can flourish and make a meaningful impact.

All The Top Bananas

Contact Details:

All The Top Bananas Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Vice President, OPS Client Service Manager I

Tap into Campus Networks

If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.

Get Certified

Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.

Connect on Professional Platforms

Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.

Apply Directly and Be Proactive

Don’t shy away from reaching out directly to firms like All The Top Bananas. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.

We think you need these skills to ace Vice President, OPS Client Service Manager I

Client Relationship Management
Operational Excellence
Service Delivery Monitoring
Problem Resolution
Team Leadership
Communication Skills
Analytical Skills

Some tips for your application 🫡

Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.

Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to All The Top Bananas.

Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.

Research and Reflect:Before hitting that 'apply' button on All The Top Bananas's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!

How to prepare for a job interview at All The Top Bananas

Brush Up on Financial Analysis Skills

Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with All The Top Bananas.

Prepare for Case Studies

Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.

Show Your Passion for Finance

Since this is a full-time position, employers at All The Top Bananas will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.

Network with Industry Professionals

Before your interview, reach out to current or former All The Top Bananas employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.