Operational Support Officer (AO)
Location: Truro Combined Court, Edward Street, Truro, TR1 2PB
Pay Rate: £12.86 per hour (Day 1 rate)
Hours: 37 hours per week, Monday to Friday
Working Pattern: Full-time, office-based
Clearance Required: Basic DBS- Provided by brookstreet
About the Role
We are currently recruiting for an Operational Support Officer on behalf of His Majesty's Courts and Tribunals Service (HMCTS) at Truro Combined Court.
This is a varied and rewarding role at the heart of the justice system. As an Operational Support Officer, you will provide essential administrative and customer service support to court users, judicial office holders, legal professionals and partner agencies. You will play a key role in ensuring the smooth operation of court services and supporting the delivery of justice.
The successful candidate will be the first point of contact for service users, responding to enquiries in person, by telephone and in writing, while delivering a professional and high-quality service.
Key Responsibilities
Prepare for, facilitate and process a range of court hearings.
Provide excellent customer service to court users and stakeholders.
Respond to enquiries via face-to-face interaction, telephone, email and other communication channels.
Support vulnerable users and those with additional or complex needs.
Process case files and maintain accurate records and data.
Ensure compliance with information security and data protection requirements.
Assist with court listing and scheduling activities.
Support jury administration tasks, including attendance tracking and expense processing.
Provide administrative support to judicial office holders when required.
Assist with enforcement procedures and financial administration activities.
Report building, facilities and IT issues as appropriate.
Contribute to health and safety processes and local operational requirements.
Carry out additional duties in line with business needs and grade requirements.
Essential Skills and Experience
Strong administrative and organisational skills.
Excellent communication skills, both written and verbal.
Previous customer service experience.
Good working knowledge of Microsoft Office and other digital systems.
Ability to manage competing priorities and work effectively within a team.
Strong problem-solving skills and attention to detail.
Resilient, professional and able to remain calm in challenging situations.
Ability to handle sensitive information appropriately and confidentially.
Desirable
Previous experience working within HMCTS, the public sector or a similar administrative environment.
Knowledge of HMCTS processes and procedures.
Training
Full training will be provided. Candidates should avoid booking holiday during the first few weeks of employment, although pre-booked holidays can be accommodated.
Additional Information
Free on-site parking available.
Basic DBS clearance required.
Telephone interview process.
CV submission required.
If you are organised, customer-focused and looking to develop your career within the justice sector, we would welcome your application.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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