At a Glance
- Tasks: Support court operations and provide administrative assistance in a dynamic environment.
- Company: Join the Truro Combined Courts team, dedicated to justice and community service.
- Benefits: Competitive pay, ongoing training, and flexible leave options.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Make a difference in the justice system while developing your professional skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 12.86 - 12.86 £ per hour.
Location: Truro Combined Courts, Courts of Justice, Truro, Cornwall
Pay Rate: £12.86 per hour for the first 12 weeks, increasing to £13.25 per hour thereafter
Hours: Monday to Friday, 37 hours per week (8:30am to 4:30pm or 9:00am to 5:00pm)
Working Pattern: Fully office-based
Start Date: As soon as clearance and onboarding are completed
Clearance Required: Enhanced DBS - Provided by Brookstreet
About the Role
We are recruiting an Operational Support Officer to join the team at Truro Combined Courts. This is a varied role combining court usher duties with administrative support responsibilities, playing a vital part in ensuring the smooth running of court proceedings and providing excellent service to court users. The successful candidate will be professional, organised, and confident communicating with a wide range of people in a busy court environment.
Key Responsibilities
- Court Support Duties
- Welcoming judiciary, jurors, solicitors, barristers, police officers, witnesses, and members of the public.
- Calling parties into courtrooms and hearing rooms in the correct order.
- Liaising with Court Clerks, Legal Advisers, and the Witness Service.
- Providing information relating to court proceedings and hearing arrangements.
- Escorting court users within the building as required.
- Administering oaths and affirmations.
- Keeping court users informed of changes to hearing times or courtroom locations.
- Supporting video-link hearings both onsite and remotely.
- Preparing hearing rooms, tribunals, trials, and meeting rooms.
- Assisting judiciary and colleagues outside of hearing times.
- Ensuring courtrooms and hearing rooms are cleared and prepared at the end of each day.
- Administrative Duties
- Preparing papers, files, and bundles for hearings, tribunals, and meetings.
- Producing court documents and standard correspondence.
- Updating and maintaining records on internal systems.
- Data entry and filing.
- Processing incoming and outgoing post.
- General office administration duties.
- Assisting court users with general enquiries.
Candidate Requirements
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Ability to remain calm and professional in a busy environment.
- Competent IT and data entry skills.
- Previous administration, customer service, or public-facing experience is desirable.
- Ability to handle confidential and sensitive information appropriately.
- Flexible and proactive approach to work.
Additional Information
- Interviews will be conducted via Microsoft Teams.
- Ongoing training will be provided throughout the assignment.
- Pre-booked annual leave may be accommodated where reasonable.
- Occasional travel to Truro Magistrates' Court may be required for training.
- No criminal convictions can be considered for this role.
- There are no reserved nationality requirements for this position.
If you are looking for a rewarding role supporting the administration of justice and enjoy working in a professional environment, we would like to hear from you. Please apply with an up-to-date CV for consideration. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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