At a Glance
- Tasks: Provide top-notch IT support and manage user enquiries in a dynamic environment.
- Company: Join a supportive team at Brook Street, committed to customer satisfaction.
- Benefits: Earn £13.90 per hour with on-site parking and potential contract extension.
- Other info: Flexible hours and a chance to work in a collaborative team atmosphere.
- Why this job: Make a real difference by helping users solve their IT issues every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 13.9 - 13.9 £ per hour.
Location: Plymouth, PL6 5WS
Pay Rate: £13.90 per hour
Hours: Full Time - 37 hours per week
Shift Pattern: 7am - 3pm / 9am - 5pm (flexibility required)
Working Pattern: Fully Office Based
Contract: December 2026 (with potential extension)
Parking: On-site parking available on a first come, first served basis
About the Role
As part of the Service Management Centre, you will provide a single point of contact for all IT user enquiries. You will manage incidents and service requests, use diagnostic tools to investigate issues, and ensure users are kept informed throughout the process. This is a collaborative role where teamwork, communication and attention to detail are essential.
Key Responsibilities
- Provide a single point of contact for IT enquiries via telephony and other service channels
- Log, manage and update incidents and service requests using the Service Management Tool
- Deliver clear, concise advice and guidance to users
- Maintain high levels of customer satisfaction in all interactions
- Record all contacts and actions accurately within the Service Management Tool
- Keep users informed of progress and escalate issues where appropriate
- Monitor infrastructure and applications, raising incidents when necessary
- Work collaboratively with service management teams and support functions
- Support the team in meeting key performance targets
What We're Looking For
Essential Experience
- Proven experience delivering high-quality customer service in a fast-paced environment
- Ability to remain patient and tactful under pressure
- Strong communication skills and ability to build effective working relationships
- Ability to work flexibly, contribute positively to a team, and operate with limited supervision
Service Desk Customer Support Operative in Tiverton employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Customer Support Operative in Tiverton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Customer Support Operative in Tiverton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
