At a Glance
- Tasks: Oversee third-party agreements and ensure high service standards for residents.
- Company: Established housing provider focused on resident interests and compliance.
- Benefits: Flexible hours, hybrid working, and a 9-day fortnight.
- Other info: Dynamic role with opportunities for permanent placement and career growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience with managing agents and strong stakeholder engagement skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents' interests, ensuring contractual compliance, and driving high service standards across managed estates. This is a temp - perm role; however, please apply if you have the experience and are looking for permanent only. They offer flexible working hours, a 9-day fortnight and hybrid working (2 days from the office per week). Please note the location of the office will change and be more centrally based.
What You’ll Be Doing:
- Overseeing third-party agreements, head leases and managing agents
- Scrutinising service charge demands, accounts and formal notices
- Monitoring contractor performance against KPIs and SLAs
- Investigating and escalating disputes or non-compliance
- Supporting financial and building safety compliance monitoring
- Acting as a key liaison between residents, managing agents and internal teams
- Supporting delivery of leasehold and property management services
What They Look For:
- Experience of building relationships with third-party managing agents
- Knowledge of leases, service level agreements and service charges
- Ability to analyse financial information and performance data
- Strong stakeholder engagement and influencing skills
- Confident challenging underperformance and driving improvements
- Ability to handle stage 1 complaints
If you’re proactive, commercially aware and passionate about delivering high-quality services to residents, we’d love to hear from you.
Third Party Management Officer (Housing) employer: All The Top Bananas
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