At a Glance
- Tasks: Provide hands-on IT support and help improve technology across the business.
- Company: Join the dynamic team at Weird Fish, a fun retail lifestyle brand.
- Benefits: Enjoy hybrid working, 25 days leave, and a 50% employee discount.
- Other info: Great opportunities for professional growth and collaboration with a talented team.
- Why this job: Make a real impact while developing your tech skills in a supportive environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft applications required.
The predicted salary is between 26500 - 26500 £ per year.
Location: Head Office, Tewkesbury (Hybrid working options available)
Contract type: Permanent
Hours: 35 hours per week, Monday to Friday
Salary: £26,500 per annum
Join the Shoal at Weird Fish! We are a talented and dynamic team who work hard and represent the retail lifestyle brand we love. We are looking for a passionate individual to join the team, to help us grow and shape the exciting journey we are on.
We're looking for a proactive and customer-focused IT Operations Assistant. As part of a growing retail business with stores, concessions, distribution operations and a thriving e-commerce platform, you'll play a key role in ensuring our colleagues have the technology and support they need to succeed.
This is a hands-on role providing 1st and 2nd line technical support across the business, working closely with stakeholders. You'll have the opportunity to work with a wide range of technologies while contributing to IT projects and continuous improvements across the organisation.
Your key areas of focus:
- Install, configure and maintain desktops, laptops, mobile devices, printers and peripherals.
- Create, manage and maintain user accounts, permissions and access across business systems.
- Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint and OneDrive.
- Diagnose and resolve hardware, software, operating system and networking issues.
- Support retail technology, including EPOS systems, payment terminals and store connectivity.
- Assist with the administration of Active Directory, Microsoft Entra ID and endpoint management solutions.
- Help maintain network infrastructure, including LAN, WAN, Wi-Fi, DNS and DHCP.
- Work with third-party suppliers and service providers to resolve technical issues.
- Assist with IT projects, system upgrades, new store openings, hardware deployments and business improvement initiatives.
- Maintain accurate documentation, asset registers and support tickets while ensuring IT security best practices are followed.
What our Shoal needs:
- Previous experience in a 1st/2nd Line IT Support or Service Desk role.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Microsoft 365 and Microsoft Office applications.
- Experience supporting Dynamic 365 Environments.
- Good understanding of Active Directory and user administration.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and wireless networking.
- Experience using IT service desk or ticket management systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A positive, proactive and collaborative approach to work.
Desirable:
- Experience with Microsoft Intune/ Endpoint Manager; Microsoft Entra ID (Azure AD); SharePoint Online; Windows Server Administration; EPOS or retail technology support; VoIP or telecoms systems.
What We Offer:
- Hybrid working arrangement.
- Opportunities for professional growth and skill development.
- Ability to have input and impact in our organisation.
- A collaborative and supportive team environment.
- 25 days annual leave, plus bank holidays. Annual leave entitlement increases with length of service increments.
- 50% employee discount on full price items.
If you are passionate about technology and delivering exceptional customer service to stakeholders, we'd love to hear from you!
IT Operations Assistant in Tewkesbury employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Assistant in Tewkesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Assistant in Tewkesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
