Trainee Fibre Technician in Taunton

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Fibre Field Technicians who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a field-based role covering Taunton / Bridgewater and surrounding areas. Full training will be provided.

Purpose of this role: Field-based role facilitating the maintenance and incident response for events on the OFNL network.

Your key responsibilities are:

• Perform routine maintenance of telecoms equipment deployed in our Fibre To The Premises (FTTP) network.
• Work for the OFNL wholesale/operational brand and provide support to our Network Operation Centre (NOC) and Field engineering teams.
• Participate in a call-out rota to be first responders and carry initial fault diagnosis or maintenance work during out of hours periods including weekends and public holidays.
• Contribute to the successful delivery of OFNL services.
• Day-to-day maintenance of OFNL's network equipment.
• Site audits against network design standards and specifications.
• Work safely at all times wearing relevant PPE that is supplied.
• Act as an OFNL representative and provide escort for third party access as required.
• Provide remote hands for NOC engineering teams.
• Provide support to field engineers during 2-person activities.
• Create and maintain OFNL documentation as required.
• Attend training courses and keep up to date with relevant technologies.
• Always conduct themselves professionally.
• Demonstrate an enthusiastic and energetic approach and a passion for customer service.
• Communicate both verbally and in writing and form good relationships with staff at other levels within the business.
• Display initiative, make rational and appropriate decisions.
• Proficient in following BU-UK and OFNL procedures.
• Capable of solving problems and overcoming obstacles.
• Achieve targets and assigned outcomes.
• Operate independently and as part of a team.
• Understand and display positive attitudes to work.
• Willing to take on responsibilities, challenges and to learn.
• Manage multiple tasks and prioritise work.

Experience/Knowledge:

• Practical experience using hand-held tools.

Abilities/Skills:

• Self-motivated and enthusiastic.
• Desirable: City & Guilds 3667-02, NRSWA certificate, Safety underground certificate SA002, Duct survey certificate S6.
• Experience in network maintenance tasks, GPON/FTTH technology or telecom environment.
• Use of an OTDR tester and an ability to analyse results.
• Able to adapt to changing work practices and environment.

Conditions of Employment:

• You are required to have your criminal records checked through the Disclosure and Barring Service (DBS).
• You will hold a driving licence.
• You will be required to participate in a standby rota.

What can you expect from us:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• Referral payment of £1000 (net of tax) for each successful referral.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.