At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a family-run dealership that values teamwork and customer service.
- Benefits: Earn a competitive salary with bonuses, plus 30 days off and employee discounts.
- Other info: Enjoy ongoing training and clear career progression in a supportive environment.
- Why this job: Make a real difference by providing top-notch service and support to customers.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 36000 - 36000 £ per year.
Service Advisor role for a busy dealership, working within a customer-focused aftersales department and acting as the key link between customers, the workshop and parts teams. This is a great opportunity for someone who enjoys delivering a professional service, keeping customers updated and supporting an efficient service operation.
Must have the right to work in the UK and a full UK driving licence.
Location: Swindon
Salary: £30,000 basic plus bonus, OTE £36,000 per annum
Job type: Permanent / full-time role
Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota
Service Advisor Benefits:
- Competitive salary package with bonus / OTE opportunity
- 30 days annual leave including bank holidays, increasing with length of service
- Additional day off to celebrate your birthday
- Contributory pension scheme and life assurance
- 24/7 Employee Assistance Programme for confidential support
- Employee discounts on vehicles, MOTs, parts and servicing
- Manufacturer-accredited training and clear career progression opportunities
- Ongoing support, coaching and development within a family-run business
Service Advisor Requirements:
- Previous experience in a Service Advisor, Aftersales Advisor or customer-facing automotive role would be advantageous
- Strong customer service skills with the confidence to build rapport and communicate clearly with customers
- Excellent administration, organisation and time management skills, with good attention to detail
- Able to work well as part of a team and liaise effectively with workshop, parts and wider dealership colleagues
- Flexible and proactive approach, with the ability to manage bookings, customer updates, invoicing and service paperwork in a busy environment
Service Advisor role:
- Welcome customers and provide a professional, helpful service throughout their vehicle visit.
- Book service and repair work, prepare job records and ensure all customer and vehicle information is recorded accurately.
- Track vehicle progress through the workshop and keep customers informed with clear updates.
- Work closely with technicians, workshop colleagues and the parts department to support smooth daily operations.
- Explain required work, timescales and costs to customers in a clear and professional manner.
- Support the aftersales team with administration, invoicing, service bookings and related paperwork.
- Promote additional relevant services where appropriate while maintaining high standards of customer satisfaction.
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Service Advisor in Swindon employer: All The Top Bananas
Join a family-run dealership in Swindon that prioritises customer satisfaction and employee development. With a competitive salary package, generous annual leave, and ongoing training opportunities, this role as a Service Advisor offers a supportive work culture where your contributions are valued. Enjoy the benefits of a contributory pension scheme, employee discounts, and a unique day off to celebrate your birthday, making it an excellent place for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
