An exceptional opportunity has arisen for an experienced Infrastructure Engineer to join a progressive, industry-leading technology provider. This role blends hands-on enterprise infrastructure support with forward-thinking engineering strategies to maximise system reliability and efficiency. Working within an Agile Scrum environment, the successful candidate will play a pivotal role in optimising core platform services, driving automation, and championing robust security principles across the organisation.
About the Client Our client is a well-established and highly regarded technology firm specialising in secure, high-performance infrastructure and managed services. Operating at the forefront of the industry, they pride themselves on delivering resilient enterprise platforms and innovative digital solutions to a diverse customer base. With a corporate culture built on collaboration, continuous improvement, and the highest standards of data security, they offer a dynamic environment where engineering professionals can truly thrive and develop their careers.
Key Responsibilities Infrastructure Management: Design, implement, manage, and support core enterprise platform infrastructure, encompassing servers, networks, storage, and vital virtualisation environments.
Performance Monitoring: Maintain platform availability and performance, proactively responding to alerts and service degradations to consistently meet business requirements and SLAs.
Incident Resolution: Troubleshoot complex system issues, conducting detailed root cause analysis to resolve incidents efficiently and prevent recurrence.
Automation and Optimisation: Streamline infrastructure provisioning, patching, and deployment processes utilising modern scripting and infrastructure-as-code tools to eliminate manual effort.
Security and Compliance: Administer system updates and patch management in strict alignment with internal security policies and 'Secure by Design' principles.
Collaboration and Documentation: Work cross-functionally to support endpoint management and virtualised ecosystems while developing high-quality technical documentation, runbooks, and architecture diagrams.
Service Continuity: Contribute to capacity planning and participate in an optional bounty-based out-of-hours pager system to minimise service downtime.
Required Skills and Experience Essential:
Experience: Minimum of 5 years of experience in platform engineering, infrastructure support, or a closely related enterprise-level role.
Virtualisation & Infrastructure: Proven experience with virtualisation platforms (such as Nutanix, VMware, Citrix, or Hyper-V) alongside familiarity with Hyper-Converged Infrastructure (HCI).
Networking: Solid understanding of networking concepts, including DNS, DHCP, VLANs, firewalls, and switching.
Operations: Strong background in IT monitoring tools, incident management, performance tuning, and endpoint ecosystem management.
Soft Skills: Exceptional problem-solving capabilities, clear communication skills for technical and non-technical stakeholders, and a proactive, adaptable mindset.
Desirable:
Proficiency in automation and scripting using PowerShell, Python, Bash, Ansible, or Terraform.
Deep technical expertise in managing Active Directory, MECM, and enterprise wireless networking.
Working knowledge of on-premise Microsoft Technologies (Exchange, SharePoint, SQL Server) or cloud platforms (AWS, Azure, Oracle).
Relevant industry certifications (e.g., Nutanix, Microsoft, Red Hat, or ITIL).
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