At a Glance
- Tasks: Support customer service and network services, ensuring top-notch service for partners and clients.
- Company: Join The Pallet Network, a leader in logistics with a commitment to excellence.
- Benefits: 28 days annual leave, pension scheme, life assurance, wellness support, and employee discounts.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 15996 - 15996 £ per year.
Company Description
Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence. Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.
Job Description
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.
Working hours: Monday to Wednesday, 1000-1800. Some occasional Saturday working may be required (potential remote working for the Saturdays).
Salary: £15,996.32 per annum
9-12 months fixed term contract to cover maternity
Key Duties of a Customer Service Coordinator:
- First point of contact for Partner Account and Network Services related enquiries
- Problem solving for Partners, customers and internal departments
- Meeting customer and client expectations and meeting agreed SLAs
- Collating accurate information for Partner KPI packs and internal business reporting
- Provide accurate data in a timely manner, for both internal and external stakeholders
- Maintain a high level of customer/Partner focus
- Work closely with internal departments to ensure optimum customer service provision
- Manage Partner agreements in line manager's absence
- Assisting with event co-ordination in line manager's absence
- Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
- Invoice generation for specific accounts or events where required
- Distribution of all Partner communication bulletins
- Track and trace system co-ordination where required
- Action generic TPN email inbox to distribute enquiries effectively
Qualifications
- Previous experience within Customer Services.
- Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
- Ability to prioritise tasks effectively to meet all deadlines
- Displays a calm and methodical approach if under pressure
- High attention to detail and high level of accuracy
- Professional and courteous approach
- Strong verbal and written communication skills
- Excellent problem solving skills with the desire to share best practice enhancements
- Strong teamwork approach
Additional Information
As part of our drive to make The Pallet Network (TPN) a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual leave - 28 days inclusive pro rata
- Pension scheme - 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness via our Employee Assistance Programme offering immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
- Eye Care Vouchers providing substantial savings with free eye tests and discounts on prescription glasses
- Reward & Recognition for employees who have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts via our benefit platform with access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Customer Service Coordinator in Swadlincote employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Swadlincote
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Swadlincote
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
