Experienced Lift and Electrial Manager in Sutton Coldfield

Purpose: Working together to deliver homes and communities where residents feel happy and secure.

Values: High Performing, One Team, Make it Happen and Excellent Customer Service.

Key Responsibilities:

• Uphold SHP's Values, Behaviours & Leadership expectations at all times.
• Responsible for the operational management and delivery of M&E works programmes and projects.
• Contract manage and monitor service providers delivering the M&E repairs, maintenance, and servicing contracts and ensure SHP is statutory compliant in all aspects.
• Audit contractor performance and ensure certification and test reporting is accurate and correctly recorded in databases and registers.
• Undertake pre and post inspection of works and servicing to monitor quality and ensure the service provider is meeting the contract specification or brief.
• Design and prepare specifications, tender documents and procure contracts with the support of the Client Manager and Quantity Surveyor.
• Commission and manage consultants to deliver projects as instructed by the Engineering and Compliance Manager.
• Forecast annual budgets and manage monthly cash flow and expenditure to meet approved sums.
• Deliver a high quality and 'best in class' repairs service to customers demonstrated by high levels of satisfaction.

Essential:

• Significant experience in managing Lift and Electrical Compliance Contracts.
• Significant experience in Programme and Project Management from conception to completion.
• Ability to work independently, exercising good initiative and judgement.
• Excellent written and verbal communication skills.
• Proven time management and prioritisation skills.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and ability to work on a variety of tasks simultaneously.
• Experience of conducting technical inspections.
• Working knowledge of building services and building construction, best practice and Regulations.
• Working knowledge of current forms of building services contract and implementation.
• Experience of managing and monitoring budgets, implementing action plans to address adverse variances.
• Technical expertise sufficient to understand complex issues in construction, engineering and maintenance in the delivery of projects.
• Understanding and experience of leasehold service charging including consultation requirements for qualifying works (S20).

Desirable:

• Minimise exposure to risks for SHP and residents by effective management of service providers and ensuring properties are compliant.
• Programmes and projects are delivered on time and in budget with overall quality meeting agreed standards.
• Prepare Health & Safety plans, risk assessments, project plans, works programmes, budget estimates, draft board reports, project update reports and other information as required.
• Communicate with residents to ensure that services meet their needs and involve them in projects, specifications and setting service standards.
• Provide excellent frontline customer service by working in partnership with internal and external stakeholders to ensure our customers' needs are met and objectives are achieved.
• Develop and maintain relationships with internal and external stakeholders in order to support our customers.
• Instruct works in accordance with SHP Standing Orders and Financial Regulations.
• Provide technical advice to colleagues and stakeholders.
• Ensure compliance with all relevant statutory and regulatory requirements.
• Address complaints appropriately and within required timescales.
• Ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
• Assess clients' needs to ensure effective service delivery.
• Prepare works orders, specifications, schedules of work, manage variations.
• Ensure high standards of work, customer satisfaction, and value for money.