At a Glance
- Tasks: Support customers in managing their tenancies and ensure their homes are safe and well-maintained.
- Company: Join a top-rated workplace focused on inclusion and wellbeing.
- Benefits: Enjoy 34 days leave, discounts, instant pay access, and a matching pension contribution.
- Other info: Work in a dynamic environment with opportunities for personal growth and support.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing management and a proactive, positive attitude.
The predicted salary is between 27500 - 27500 £ per year.
About the role
Pay £27,500 per annum pro rata, plus great benefits including Health Cash Plan.
Home, a place where you belong. This is a great opportunity to join our team. As our Housing and Property Lead, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!
What you'll do:
- Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who need our help and for maximum occupancy, you'll turn around vacant or void rooms / bed spaces / properties within set timescales.
- Ensuring we are health and safety compliant and that maintenance standards are met.
Why join us:
This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work!
You have:
- Experience in managing a housing caseload and handling landlord and housing management duties.
- Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A can-do positive attitude, you're proactive and well organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners.
The practical bits:
- Work pattern will be between 8.00am - 4.00pm Monday - Thursday.
- Based at our service in Sunderland, there is an expectation you offer housing management support across other services in the area if required.
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign-ups.
- You'll need an Enhanced DBS check done and we pay for that.
Stronger together:
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
What's in it for you?
- 34 days leave, rising to 39 (including bank holidays and a 'me day' to use for whatever you fancy).
- 800+ discounts on shops, holidays, days out, tech and more.
- Instant pay access with Stream.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Top 20 in the UK for Wellbeing.
Finally:
For reasonable adjustments email. Roles can close early, so don't delay applying. If you can't see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
Housing Management Coordinator in Sunderland employer: All The Top Bananas
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