At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues in a dynamic environment.
- Company: Join a leading tech company with a collaborative and innovative culture.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a fast-paced, supportive team.
- Why this job: Make a real impact by solving challenging technical problems and supporting exciting projects.
- Qualifications: Experience in 3rd Line Support, strong troubleshooting skills, and knowledge of various technologies.
The predicted salary is between 38250 - 46750 £ per year.
We're looking for an experienced, hands-on 3rd Line Support Engineer to join a busy infrastructure and support team. This role has been created to provide additional technical support across the 3rd Line function, balancing day-to-day operational support with a range of ongoing infrastructure and business projects.
This is an ideal opportunity for a technically strong support engineer who enjoys variety, thrives in a fast-paced environment, and is comfortable troubleshooting across infrastructure, networking, servers, Microsoft 365 and end-user computing environments.
The Role
You'll become an integral part of the 3rd Line Support and Infrastructure team, providing advanced technical support across BAU operations as well as assisting with project-related technical activities. You'll be responsible for resolving escalated technical issues, providing hands-on infrastructure support, and working alongside internal teams on a variety of initiatives including security, CRM, infrastructure, server migrations and end-user computing. While the role is primarily focused on 3rd Line support rather than project delivery, you'll have the opportunity to contribute your technical expertise to a broad range of infrastructure and business initiatives. The role offers a genuine mix of responsibilities, making it ideal for an engineer who enjoys troubleshooting, getting hands-on with technology and working across a variety of technical disciplines.
Key Responsibilities
- Provide 3rd Line technical and infrastructure support across the business.
- Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support.
- Support ongoing infrastructure and migration projects from a technical support perspective.
- Assist with Identity & Access Management (IAM) related activities.
- Support server and platform migrations, including legacy infrastructure and on-premise file servers.
- Maintain and support Windows Server environments.
- Support networking infrastructure, including Fortinet and Cisco Meraki technologies.
- Provide administration and support for Microsoft 365, including Intune rollouts.
- Administer and support Okta environments.
- Support infrastructure, networking and end-user computing (EUC) environments.
- Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests.
- Provide technical input and support for infrastructure and business projects where required.
- Operate within an ITIL-based support environment, participating in sprint-based work where required.
- Document solutions, troubleshooting steps and technical changes appropriately.
Essential Skills & Experience
- Proven experience working in a hands-on 3rd Line Support / Infrastructure Support Engineer role.
- Strong Windows Server administration experience.
- Good knowledge of Hyper-V administration.
- Experience supporting VMware environments.
- Networking experience with Fortinet and/or Cisco Meraki.
- Strong Microsoft 365 administration experience.
- Intune deployment and support experience.
- Okta administration experience.
- Experience supporting infrastructure, networking and EUC environments.
- Strong troubleshooting, analytical and problem-solving skills.
- Experience handling complex technical escalations from 1st and 2nd Line support teams.
- Previous experience working within an ITIL support framework.
- Comfortable working across multiple technical disciplines in a busy support environment.
Ideal Background
- A strong 3rd Line / infrastructure support engineering background.
- Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments.
- Experience supporting a broad range of infrastructure technologies rather than specialising in a single area.
- A proactive and collaborative approach to technical support.
- The ability to work independently on complex issues while collaborating effectively with wider IT teams.
- A hands-on approach and a willingness to get involved across different areas of the infrastructure and support environment.
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
3rd Line Support Engineer in Sunderland employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Sunderland
✨Get Involved in Tech Meetups
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When you spot an opening at All The Top Bananas that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 3rd Line Support Engineer in Sunderland
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at All The Top Bananas, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at All The Top Bananas can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at All The Top Bananas will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at All The Top Bananas. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at All The Top Bananas.
