At a Glance
- Tasks: Manage client visits, ensuring high standards and excellent customer service.
- Company: Fast-paced company focused on customer satisfaction and team collaboration.
- Benefits: 28 days holiday, remote work options, and annual bonuses.
- Other info: Regular training and career development opportunities available.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong administrative skills.
The predicted salary is between 31500 - 38500 £ per year.
Do you have experience within customer service and administration? Would you like to work in a fast paced environment? If so this role is for you!
Benefits
Monday to Friday 37.5 hour week with 1 hour for lunch
28 days holiday (including Bank holidays).
2 days a week from home after the training period.
Additional 1 days annual leave for each year worked.
Christmas shut down usually from 24th December 2nd January.
A Love to Shop voucher on your Birthday every year.
Free on-site parking / fully paid nearby parking when office based.
All IT equipment provided and the tools to do the job.
Regular training, coaching and career development planning.
Private pension contributions.
Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services.
Annual salary review.
Annual profit-related bonus scheme.
This role will see you speaking with our clients field team and ensuring the visits the field team perform are done so to a high standard.
You will allocate, plan and monitor both completion and performance of these visits.
We need for you to have excellent customer service skills as you'll be speaking with a large number of field agents.
Responsibilities
Allocating and Planning visits in line with client SLAs and company processes.
This will include dealing with the account referral and new business load on some occasions.
Organising and/or the printing of lettering and visit packs, and the despatch of lettering and visit packs.
Pro-active and Reactive telephone calls / emails to organise and manage site visits.
Updating the system so all planned visits are recorded to allow for clear visibility of account status.
Offering assistance and support to Agents when completing their visits.
Liaise with Clients as needed to resolve and complete individual accounts correctly.
Highlight and fully record any vulnerability found when dealing with an account.
Highlight and fully record any safety issue or concern found when dealing with an account.
Update and/or result accurately fully detailed reports on each account when any visit activity has taken place.
Update the system with appointment dates and times agreed with a customer, along with any specific request in relation to a visit or any other feedback given.
Pro-actively follow up on any planned action at account level to ensure work was completed as planned.
Result accounts on the system with a high level of accuracy so the Client is able to complete any follow up action as necessary.
Quality checking returned visit reports to ensure the standard of the visit is acceptable, and that the visit has been conducted in line with requirements.
Arranging any subsequent revisit needed.
Production and issue of client returns reporting.
Perform various activities in relation to agents holdings and any overdue accounts.
This will include generating reports, communicating with agents, providing updates, distributing reports as needed, liaising with clients as necessary and sourcing alternative cover for the visit if required.
Highlighting any performance related matter to the management team, including any suggestions for agent re-training or audit requirements.
If you have good customer service and admin skills then we'd like to speak with you!!
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Customer Service Administrator in Stratford-upon-Avon employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Stratford-upon-Avon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
