At a Glance
- Tasks: Assist business customers with enquiries via phone and email, ensuring top-notch service.
- Company: Join a friendly team in a modern office environment in Stonehouse.
- Benefits: Enjoy 33 days holiday, private healthcare, and early finishes on Fridays.
- Other info: Work from home two days a week after training and enjoy fun break activities.
- Why this job: Make a real impact in a supportive team without the call centre chaos.
- Qualifications: Previous customer service experience and familiarity with order processing software required.
The predicted salary is between 26116 - 28000 £ per year.
New permanent job in Stonehouse, Gloucestershire. Private medical healthcare | 33 days holiday | Christmas shut down | modern offices.
Following the promotion of a valued team member, we're looking to hire a Customer Service Advisor to take on this position with perhaps one of the nicest places to work in the area!
Please note: Interviews will be held between 6th and 14th August.
Hours: 9:00am to 5:00pm with an early finish on Fridays.
Salary: The plan is to pay around £27,000 but please do let us know your salary requirements. In addition to the salary, this role can offer a very good benefits package including private medical healthcare, 25 days holiday plus all bank holidays and the office closes over the Christmas period too!
Location: Stonehouse, Gloucestershire, GL10 - with the option to work from home two days per week if you would like to, once you've been trained.
Job status: Permanent. Planned start date: This position is available immediately, or we're happy to wait for the right person if you have to give notice to your current employer.
About the job: Joining a small group of friendly people in smart, modern offices, your role as Customer Service Advisor will see you taking enquiries from business customers over the phone and by email and then providing information and processing data regarding the company's product range, whilst making sure that the best customer service is given at all times.
Working in a small team supporting key business customers, this is not a call centre type job so you won't be handling huge volumes of enquiries from members of the public. With business customers in a range of industries, to include government departments, and offering a high value, high quality product range, this position offers a great experience in a very nice environment.
You will be given time to learn the computer system being used and you'll also be given great training on the company's product range so you'll feel confident to deliver a great service along with the rest of the small team.
The offices are all newly decorated, with new equipment and modern break out rooms for taking lunch or getting to know your new colleagues. There's even a table tennis table and other fun things to use at break times if that's your thing (you won't be forced to use them if it isn't!).
Role and Responsibilities for Customer Service Advisor:
- Handling business customer enquiries by telephone and e-mail
- Responding to customer enquiries in a timely manner
- Inputting customer orders onto computer database
- Coordinating with delivery firms
- Communicating with internal departments to make sure customer orders are processed and delivered
Skills & Experience for Customer Service Advisor:
To be successful in this role, it's important that you've used a customer order processing software package before. This might be something like Oracle, Unit4, SAP, JD Edwards, NetSuite, Acumatica or anything which you can type customer details into or look up and access the details you need. You should have previous customer service experience too.
You’ll also need:
- Clear and professional, yet friendly communication style
- To be accurate, with great attention to detail
- The ability to manage your own workload
- The ability to show patience and understanding, helping customers wherever you can
- Sound computer skills to use the customer order processing software plus Microsoft Word, basic Excel and Microsoft Outlook for emails
This job might suit someone who has held job titles such as: customer service advisor; customer service representative; customer service assistant; internal sales support assistant; internal sales advisor; internal sales adviser; sales support assistant; sales support advisor; sales support adviser; account coordinator; account manager; key account coordinator; key account manager.
This job is commutable from: Stonehouse, Stroud, Nailsworth, Gloucester, Quedgeley, Dursley, Cam, Tetbury, Cirencester, Wotton-under-Edge, Berkeley and surrounding areas.
To apply for this position:
To apply for this job or if you'd just like some more information, please either apply via this website or contact Tom Andrews at Meridian on tandrews (at) meridianbs (dot) co (dot) uk or call Tom on 01242-246-020.
Please be assured that your application or enquiry will be handled confidentially. No CV? No problem! Not everyone has a CV already written up. Just get in touch, I'd be happy to help.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Customer Service Advisor in Stonehouse employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stonehouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stonehouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
