At a Glance
- Tasks: Support and improve digital operations for a global ecommerce team.
- Company: Join a dynamic company focused on innovation in ecommerce.
- Benefits: Gain valuable experience, work in a fast-paced environment, and develop your skills.
- Other info: Opportunity to work with global teams and enhance your career.
- Why this job: Be at the forefront of digital technology and make a real impact.
- Qualifications: Experience with ecommerce platforms and strong organisational skills required.
The predicted salary is between 35000 - 42000 £ per year.
We are currently recruiting for a Digital Operations Specialist to join our Ecommerce team on a fixed-term contract. Reporting to the Global Head of Digital Operations, this role will play a key part in supporting the delivery, performance, and continuous improvement of digital technology and services across our global ecommerce operation and vendor network.
This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership of operational delivery rather than purely managing or delegating tasks. The successful candidate will be technically minded, highly organised, and capable of managing multiple workstreams while developing expertise across a broad range of systems, processes, and technologies.
You will have the ability to translate technical issues into clear, practical language for both business and technical stakeholders, and be confident communicating complex processes to audiences at all levels, including senior leadership teams. Strong relationship-building skills are essential, as the role involves working closely with internal stakeholders and external vendors across the global business.
We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability to influence and collaborate effectively across teams, will be key to success in this role.
Key Responsibilities:- To support the day-to-day site monitoring of the Portmeirion Group digital channels, focussing on performance, channel availability and customer journey to realise the full sales potential of the channels.
- To understand the ecommerce team requirements and create user stories in Jira / Dev Ops and help to manage the stories through with our digital agencies.
- To monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites.
- Provide issue/defect management and impact analysis to support delivery of process improvements and change.
- Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations and digital channel customers.
- Escalating identified issues accordingly and working proactively with wider business and technical teams.
- Build and retain incident escalation and prioritisation processes with technical and business teams.
- Maintaining a consolidated list of prioritised defects for future fixes and development and ensuring that commercial requirements are understood and communicated.
- Daily or weekly stand ups with both internal and digital agencies.
- Support ecommerce team to create and deploy CMS enhancements and templates.
- Provide pre/post support for major change release activity, providing reporting and insight on the traffic to the Digital channels, including usage, trends and customer satisfaction/feedback.
- Provide out-of-hours emergency operational support on a rota basis with leadership team.
- Communicate to senior stakeholders during and after Major Incidents, or high risk and key event periods.
- Be aware of business change, ensuring that stakeholders are always aware of releases and development taking place across the domains.
- Look to continuously improve processes, ways of working and efficiencies.
- Keeping internal documentation updated per new features release.
- Manage assigned small scale projects within established scope, schedule, budget and transfer to BAU.
- Always considering our customer. Continuously looking at areas that will improve our user experience cross device and browser.
- Proven experience in a similar role, working with a number of ecommerce platforms, ideally Salesforce Commerce Cloud and Adobe Commerce.
- Knowledge of administering a CMS and of HTML, CSS.
- Full software development lifecycle experience, including agile, release cycle management and hands on testing across multiple webstores.
- Use Jira and ClickUp to raise bugs and prioritise with key stakeholder feedback to the relevant Development Managers.
- Experience in managing 3rd party systems integrators, agencies and technical vendors.
- An understanding of systems architecture how various systems and data flows in support of an ecommerce platform.
- Understanding of ecommerce payment gateways and processes, order management, data flows into ERP and data security.
Digital Operations Specialist [6 Months FTC] in Stoke-on-Trent employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Digital Operations Specialist [6 Months FTC] in Stoke-on-Trent
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if All The Top Bananas is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like All The Top Bananas and demonstrate your commitment to the field.
We think you need these skills to ace Digital Operations Specialist [6 Months FTC] in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Digital Operations Specialist [6 Months FTC] at All The Top Bananas, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Digital Operations Specialist [6 Months FTC] at All The Top Bananas. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
