At a Glance
- Tasks: Support families in finding and maintaining their homes while delivering exceptional service.
- Company: Join a mission-driven organisation dedicated to providing safe, affordable housing.
- Benefits: Enjoy 28 days holiday, health perks, and career development opportunities.
- Other info: Inclusive workplace with a focus on personal growth and community support.
- Why this job: Make a real impact on people's lives and help shape communities.
- Qualifications: Experience in housing management and a full UK driving licence required.
A place to create moments that matter.
Salary: £38,497 per annum (including car allowance)
Location: Stockton, Hybrid with travel around your patch (Stockton & North Yorkshire) to meet customer needs (minimum 1 day a week in the office).
Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
About the role:
- Always motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
- You’ll be a visible presence in your patch, ensuring tenancies are well managed and supported.
- When things don’t go to plan, you’ll be there to make a difference.
- Building positive relationships is at the heart of what you do.
- You’ll handle challenges with care and confidence, aiming to resolve issues early and positively.
- Everything you do will be guided by a simple principle: housing is human, and every decision should reflect that.
- Strong communication is key.
Salary:
The Housing Partner (Housing Officer) role offers a salary of £37,247 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum plus mileage for travel around your patch.
About you:
- You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management.
- It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it.
- You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.
- As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews:
- Stage 1: A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you, your experience, goals, and what you bring.
- Stage 2: A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations.
A place to build a future:
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
- Generous time off: 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support: Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks: Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform.
- Future-focused benefits: Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary.
- Family-friendly policies: Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development: From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more.
This is more than a job; it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion:
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
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