At a Glance
- Tasks: Support the aftersales team and ensure smooth workshop operations.
- Company: Join an award-winning, rapidly growing dealer group in St Helens.
- Benefits: Competitive salary with uncapped bonuses and career progression opportunities.
- Other info: Friendly work environment with a focus on teamwork and support.
- Why this job: Be part of a dynamic team and enhance customer experiences daily.
- Qualifications: Previous experience in aftersales and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Salary: £27,500 basic salary plus bonus OTE £36,500 (Uncapped)
Hours: Monday to Friday 8am to 5:30pm or 8:30am to 6pm (42.5 hours per week) and 1 in 3 Saturdays 8am to 1pm (Paid at overtime)
Hawkfield Recruitment is recruiting for a Service Advisor for an award-winning and rapidly growing Dealer Group based in the St Helens area. Our client is a main dealership looking for a motivated Service Advisor to join their high-performing team. This is a fast-paced role in a busy aftersales department. The successful candidate will have previous experience within the Aftersales department.
The Service Advisor role requires someone who is well organised, has good attention to detail, is customer focused, and confident in speaking with people over the phone and face to face. Our client offers a friendly working environment and supporting team, along with progression opportunities.
Responsibilities of Service Advisor:
- Working alongside technicians to ensure the smooth running of the workshop
- Supporting the aftersales team
- Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and email
- Loading the workshop diary
- Using Drive/Keyloop systems
- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand
- Meeting and greeting the customer and identifying customers' additional needs
- Upselling additional products and services
- Keeping the customer up to date with the progress of their vehicle
Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.
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