At a Glance
- Tasks: Drive customer success and maximise product adoption for a leading localisation solution.
- Company: Join a powerhouse in the digital learning sector with a global impact.
- Benefits: £40,000 salary, hybrid working, 25 days leave, and private medical insurance.
- Other info: Exciting career growth opportunities in a diverse and inclusive environment.
- Why this job: Make a real difference by influencing key enterprise customers and driving growth.
- Qualifications: Experience in managing enterprise accounts and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
St Albans, Hertfordshire (with hybrid working)
Are you ready to take ownership of a high-profile customer relationship and help shape how a sophisticated digital solution is used across a global business? Join our client and step into a role with real influence, variety and scope.
The Organisation
Our client is a powerhouse within the digital learning sector, enabling organisations to unlock their potential through digital learning tools and solutions. They offer a variety of products, tools, and services to support their clients' learning ambitions, making them the trusted partner for a portfolio of global brands. They are now looking for a Technical Account Manager to join their team on a full-time, permanent basis.
Whats In It For You
- Salary of £40,000 per annum + double OTE
- Flexible hybrid working (ideally 2-3 days per week in office)
- 25 days annual leave, plus an additional day for your birthday
- Private Medical Insurance
- Group Life Insurance
- Employee Assistance Programmes and wellbeing resources
- Enhanced family policies
- Regular social events and activities
This is an exciting opportunity for an experienced account manager with strong enterprise relationship skills and commercial awareness to join our client's innovative organisation. You'll have the chance to become a trusted expert within a major account, strengthening your skill set and career profile as you help stakeholders get greater value from a sophisticated localisation solution. Whats more, with double OTE, hybrid working and the opportunity to influence the long-term success of a key enterprise customer, this is a role where your impact will be visible and rewarded.
Your Duties
As a Technical Account Manager, you will drive the adoption, expansion and long-term success of our client's localisation solution within one of its largest enterprise customers. You will work closely with stakeholders to maximise product adoption, increase utilisation and help customers realise the full value of the solution, while identifying opportunities to expand its use across teams, regions and business areas. By combining technical expertise with commercial awareness, you will identify growth opportunities, translate customer objectives into actionable plans and support the expansion of the solution across teams, regions and use cases.
Additionally, you will:
- Act as the primary localisation subject matter expert for the customer
- Deliver technical consultations for complex localisation requirements
- Identify and develop upsell, cross-sell and adoption-led growth opportunities
- Build strategic stakeholder relationships to increase utilisation and expand the solution
- Monitor adoption, usage and success metrics to optimise customer outcomes
About You
To be considered as a Technical Account Manager, you will need:
- Proven experience managing enterprise customer relationships and complex accounts
- Experience delivering product demonstrations, webinars, and customer enablement sessions
- The ability to translate customer needs into commercial opportunities and growth plans
- Excellent stakeholder management and communication skills
- Strong analytical capability with the ability to interpret usage data and identify trends
- An understanding of localisation solutions and eLearning platforms would be beneficial, but not essential, to your application.
Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, or Sales Account Manager.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're ready to step into an exciting role as a Technical Account Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Technical Account Manager in St Albans employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
