At a Glance
- Tasks: Coordinate smooth installations and keep customers updated throughout the process.
- Company: Join JLA, a leader in providing essential services for various sectors.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference by ensuring hassle-free installations for customers.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview: You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, you'll be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline. We want all of our customers to have a hassle-free installation experience and for JLA to take care of it.
Key tasks:
- Managing an order book on a day to day basis with accurate notes and delivery dates
- Keeping customers updated with progress of an install
- Conducting order book reviews with key stakeholders
- Resolving queries to move installs forward in a timely manner for the customer
- Taking calls from customers with installations queries
- Liaising with installers and subcontractors to arrange install
Criteria:
- Essential (attributes required for candidate to be considered)
- Desirable (attributes can be trained or developed)
- Knowledge and Skills (what you know and what you can do)
- Good communication and customer service skills
- Strong organisational skills
- Excellent communication skills
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Experience working with stakeholders
- Experience (what you have done)
- Experience of adapting quickly to meet the needs of stakeholders
- Microsoft Excel skills
- Personal qualities (the way you think and act)
- Strong desire to succeed
- Good time management skills
- Resourceful, with the ability to work independently
- Experience of working in a target-based role
Installation Coordinator in Sowerby Bridge employer: All The Top Bananas
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including mental health support, fitness facilities, and generous leave policies, we ensure our Installation Coordinators thrive both personally and professionally in the vibrant community of Ripponden. Join us to be part of a team that values your contributions and invests in your future success.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Coordinator in Sowerby Bridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Installation Coordinator in Sowerby Bridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
