At a Glance
- Tasks: Provide top-notch support for Garmin products via calls, emails, and live chat.
- Company: Join Garmin, a leader in electronics and smart devices.
- Benefits: Enjoy 21 days holiday, private medical, and discounts on Garmin products.
- Other info: Dynamic training environment with opportunities for growth and social events.
- Why this job: Turn your passion for tech and sports into a rewarding career.
- Qualifications: Strong communication skills and a love for technology.
The predicted salary is between 28700 - 28700 £ per year.
Location: Garmin Hounsdown Business Park, Liberty House, Bulls Copse Rd, Totton, Southampton SO40 9LR
Hours: 40 hours per week, Monday to Friday, 08:30 - 17:30
Salary: £28,700 per annum, increasing after probation
Plus Excellent Benefits
Do you like electronics and smart devices? Or do you have a passion for sport and activities? If so, then joining Garmin's Product Support team could be the role for you.
We provide outstanding training so that you become one of our Product Experts. With classroom-based training to begin with, you will then progress to the main floor to join your team where the training and progression continues throughout your career at Garmin.
Purpose of the job
This role exists within a busy call centre environment providing technical advice, where you will be responsible for answering telephone, email and live chat enquiries from Garmin Europe consumers. You will also be responsible for providing excellent quality advice in order to meet daily personal and team performance targets.
Key Duties & Responsibilities
- Respond to customer calls, emails and live chat in a timely manner within the required performance targets of the department.
- Investigate customers' problems, providing quality, accurate and factual replies; escalating customer queries as required.
- Continually improve knowledge of the technologies developed by Garmin within the associate's area of specialisation.
- Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.
- Provide the Marketing department with support during the organisation and execution of shows as required.
Education & Experience
- Good Written and Verbal Communication
- Competent with PCs
Benefits
- 21 days holiday (increases with service) plus Bank holidays
- Additional leave for Birthday and employment anniversary
- Pension Scheme
- Associate Share Purchase Scheme
- Discount on Garmin Products
- Digital GP
- Private Medical after 1 year service
- Cash Plan scheme for Dental, Optical and more (After Probation)
- Social Events
- Subsidised canteen
- Plus more benefits
Product Support Specialist in Southampton employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
