At a Glance
- Tasks: Provide IT support, solve technical issues, and maintain core systems for a thriving workplace.
- Company: Dynamic tech company in Southampton with a focus on growth and development.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Hybrid work model with opportunities for career progression and personal development.
- Why this job: Kickstart your IT career while making a real difference for colleagues every day.
- Qualifications: Experience with Windows, Microsoft 365, and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Grow your IT support skills in a hands-on role with clear opportunities for development and career progression.
IT Support Analyst Southampton £28,000-£32,000 Hybrid (3 days on site, 2 from home)
Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way.
You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business.
If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.
What you'll be doing
You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.
Your work will include: Resolving IT incidents and service requests from end users.
Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
Supporting Active Directory administration.
Maintaining desktops, laptops, mobile devices and associated hardware.
Carrying out daily system health checks and monitoring backups.
Escalating more complex issues where appropriate and seeing them through to resolution.
Maintaining technical documentation.
Supporting IT projects as the team continues to grow.
Visiting other company sites when required.
- Taking part in a on-call rota
- What you'll need
We're looking for someone who enjoys solving problems and takes pride in delivering a great service.
You'll ideally have experience with: Windows desktop operating systems.
Microsoft 365 installation and configuration.
Active Directory.
PC hardware support.
Basic networking concepts.
Mobile device support.
Providing excellent customer service in a busy support environment.
Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people.
Salary & Benefits £28,000-£32,000 depending on experience. 25 days' holiday plus bank holidays.
Company pension and life assurance.
Paid on-call allowance Employee discounts and Cycle to Work scheme.
Ongoing training and career development.
Employee Assistance Programme and wellbeing support.
Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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IT Support Analyst in Southampton employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
