At a Glance
- Tasks: Support clients with desktop and laptop issues, ensuring smooth tech operations.
- Company: Join DXC Technology, a people-first company with a collaborative culture.
- Benefits: Enjoy competitive pay, health insurance, gym memberships, and more perks.
- Other info: Flexible work environment with opportunities for growth and learning.
- Why this job: Make a real impact by solving tech problems and supporting users daily.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
At DXC Technology, we are people first. We have a flexible, autonomous, and open work culture. We are proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We keep our employees at the cutting-edge of their fields with personalized training programs. We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in Southampton.
This is a full-time position working a 37.5-hour week Monday to Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required. Due to the nature of our client's work, the successful candidate will need to be eligible to obtain SC Security Clearance and this will require a sole UK national.
Responsibilities:
- Desktop / Laptop / VDI build, configuration, deployment to end users
- Software installation / deployment
- Asset and peripheral deployments
- In-depth investigation into issues
- Work as part of a support team with laptop, desktop and VDI terminals support calls
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smartphone support (Android & iOS)
- VIP support
- Assisting with customer projects
- Occasional travel required around the area to help cover leave at sites (within a 2hr travel)
What we're looking for:
- Microsoft Windows 10, and 11 Operating Systems Deployment, configuration, and support
- Support Microsoft Office 2016 onwards
- Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good verbal communication with an ability to communicate to all levels
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Good time management / organisational skills
- Work well as part of a team or independently
Desirable skills / qualifications:
- Microsoft Windows 10 and / or 11 training, certification, and experience
- Legacy Operating Systems
- Active Directory management
- Understanding of Microsoft SCCM
- Experience of Microsoft Entra
- Experience of Trellix EPO and client-side agents
- Experience of client-side Wi-Fi configuration and troubleshooting
- Experience of Windows Security configuration
- Experience of client encryption and VPN - Trellix, BitLocker, Cisco, F5 and Zscaler
- Previous experience in a similar role
- Willing to learn new skills and technologies
- Clean full driving license
What We Will Do For You:
- Competitive compensation
- Pension scheme
- DXC Select Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc.)
Deskside Support Engineer - Southampton employer: All The Top Bananas
At DXC Technology, we prioritise our people, fostering a flexible and collaborative work culture that empowers employees to thrive. Located in Southampton, this role offers competitive compensation, a comprehensive benefits package, and personalised training programmes to ensure your professional growth. Join us to be part of a proactive team that values your contributions and inspires you to reach your full potential.
