At a Glance
- Tasks: Support the New Business Sales team with administrative tasks and client communication.
- Company: A growing and progressive company in the debt recovery industry.
- Benefits: Salary up to £28k, onsite parking, and modern office facilities.
- Other info: Immediate consideration for motivated candidates looking for career growth.
- Why this job: Join a dynamic team and develop your skills in a supportive environment.
- Qualifications: Experience in administration or sales with strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Salary up to £28k DOE
Onsite Parking
Modern office facilities
My client, a growing and progressive company based in Skelmersdale, are looking for an experienced administrator to join their team. Working within the debt recovery industry, the main purpose of this role is to provide administrative support to the New Business Sales team.
Role Responsibilities include:
- Respond to telephone calls and allocating these to staff as appropriate.
- When necessary take messages for staff and ensuring that these are passed on, presenting a professional and helpful image to enquirers.
- Undertake general administrative and reception duties including photocopying, faxing, filing, and archiving.
- Undertake all general secretarial tasks including word processing/typing letters and reports as directed.
- Ensure documents are produced accurately and in the correct format.
- Enter sales enquiries & notes on the ACT database as requested, ensuring all information is correct.
- Enter all quotations on the ACT database within the opportunities tab and update records accordingly.
- Send all relevant documentation to potential new clients as requested by the sales team ensuring accuracy at all times.
- Process all credit/debit card transactions as required and pass all relevant documentation to the account department (Saved to PDF and emailed to accounts).
- Ensure all clients information is entered correctly on ACT and issue all agreements to the client following through checking.
- Complete all tracing via Experian, Companies House, Creditsafe and the Insolvency Service as requested by members of the sales or collections teams.
- Contact clients to chase relevant paperwork as required/requested.
- Undertake additional specific administration tasks as directed, directly relating to the post.
- Ensure all new cases passed across for recovery action are comprehensively checked for correct addresses, current trading situation and all insolvency checks completed.
- Enter new clients and/or cases passed across for recovery action onto ORCA database ensuring accuracy of information and that all documentation is signed by the respective parties.
The ideal candidate will either be an experienced Administrator who is used to dealing with clients via the telephone OR an experienced sales person who is looking to move into a more administrative focused environment. Salary is negotiable dependent on level of experience.
Apply for immediate consideration.
Sales Administrator / New Business Coordinator in Skelmersdale employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator / New Business Coordinator in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator / New Business Coordinator in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
