At a Glance
- Tasks: Manage customer enquiries via calls, emails, and online forms while providing retrofit advice.
- Company: Join a leading sustainable energy services company with a strong reputation.
- Benefits: Enjoy 23 holidays, enhanced pension, healthcare plan, and support for professional development.
- Other info: Be part of an equal opportunities employer committed to respect and fairness.
- Why this job: Make a real difference in energy efficiency while developing your customer service skills.
- Qualifications: 18 months of experience in customer service or administration and strong IT skills.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Advisor
Location: Skelmersdale, WN8 9TW Salary: £28,000 per annum + Excellent Benefits!
- Contract: Full time, permanent Hours of
- Work: 8.30am - 5pm Mon - Thurs, 8.30am - 4.30pm Friday
Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Energy Services is a well-known, expert in our field!
We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms!
In addition to this, as our Customer Service Advisor you will be responsible for: Answering and dealing with telephone and e-mail enquiries.
Update CRM with accurate records of customer documentation.
Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. - Training provided and potential for retrofit advice qualification.
Dealing with grant administration paperwork and co-ordinating with external providers.
Meeting internal and external deadlines, and customer satisfaction reporting.
Make outgoing calls to customers and booking of appointments.
Managing bookings of appointments and surveys.
Supporting in-house teams with administrative duties and documentation.
In order to be successful in this role you must have: A minimum of 18 months' experience in administration / call handling, or customer service centre experience.
The ability to efficiently organise workload and manage multiple priorities.
A pro-active and adaptable approach.
Proficiency in IT, particularly Outlook, Word and Excel.
Excellent interpersonal communication skills - particularly verbal and written.
A full UK driving license.
It would be great if you had: An understanding of energy efficiency grant funding schemes.
A customer service qualification.
Energy efficiency measures and knowledge.
Experience in the use of CRM systems.
Our Commitment to You We are proud to be an equal opportunities employer.
We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency!
No agencies please.
TPBN1_UKTJ
Customer Service Advisor in Skelmersdale employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
