At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional guest experiences.
- Company: Join Butlin's, a fun-filled entertainment destination with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career progression in a lively, supportive environment.
- Why this job: Be the driving force behind unforgettable guest experiences and team success.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.
- Accountabilities:
- Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
- Ensuring the team are being coached to deliver key targets linked to the department e.g. retail upselling.
- Responsibility for CAFF audits in accommodation.
- Responsibility for other departmental audits based on the area e.g. sales targets/ perfect serve etc.
- Driving add-on sales and promotions where appropriate.
- Ensuring all stock/proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlins Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota the team.
- Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
- Be the front-facing, operational delivery responsible person turning audits and observations into action.
Key Focus Areas Outside of Accommodation:
- Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene.
- Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand.
- Bay Replenishment & Food Quality: Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.
- Coaching & Developing the Team: Provide on-shift coaching to help team members build confidence and capability.
- Driving Sales & Spend Per Head: Actively drive revenue by supporting the team to maximise Spend Per Head.
- Reducing Queues & Dynamic Deployment: Monitor guest flow and proactively move team members to where they are needed most.
- Good Stock Practices: Maintain strong stock control across Bars & Shops venues.
- Operating in Line with Brand Standards: Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures.
About You:
- Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
- Strong attention to detail to support with all audit/observation-based activity.
- Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
- Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
- Demonstrable experience of leading teams to success, including managing performance and coaching the team.
- Excellent ability to communicate effectively at all levels.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
About Butlin's: Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values.
Supervisor Plus in Skegness employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Plus in Skegness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor Plus in Skegness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
