At a Glance
- Tasks: Support vulnerable residents to sustain their tenancy and navigate complex needs.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, career development, and a range of employee perks.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in people's lives while growing your skills in a supportive environment.
- Qualifications: Experience in customer-focused roles and knowledge of housing law is essential.
The predicted salary is between 30000 - 40000 £ per year.
The role As a Tenancy Sustainment Officer, youll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure.
Youll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse.
Youll ensure referrals are made to the appropriate statutory agencies, co-ordinate multi agency meetings, ensuring residents receive the help and support they need.
Part-Time 17.5 hours per week working Wednesday 08.30 until 12.00, Thursday & Friday 09.00 until 17.00.
What you'll be doing: Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.
Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy.
This will include making referrals to external agencies and signposting.
Youll regularly review action plans through to case closure.
Visiting residents in their home, complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.
What you'll need: Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding.
An in depth understanding of issues affecting vulnerable people.
A Proven track record of developing and building relationships with external providers and with partner organisations.
Good negotiating and influencing skills.
A confident individual with exceptional listening and customer service skills.
Excellent communication skills both verbal and written.
The necessary skills to complete support plans, reports and risk assessments.
Ability to organise and prioritise own workload to meet deadlines.
You'll need a full driving licence and access to own vehicle.
In your supporting statement, it is important that you address how you meet each of theabovecriteriaprovidingreal examples.
Closing
Date: Tuesday 28th July 2026 at 23:59 Shortlisting: Wednesday 29th July2026 Interviews: Thursday 6th August 2026 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications.
We encourage you tosubmityour application and supporting statement as soon as possible so your application can be reviewed and considered.
Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do.
As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work.
Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are.
Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual.
Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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Tenancy Sustainment Officer in Sittingbourne employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Sittingbourne
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like All The Top Bananas, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at All The Top Bananas. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through All The Top Bananas's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Tenancy Sustainment Officer in Sittingbourne
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at All The Top Bananas. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with All The Top Bananas.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Tenancy Sustainment Officer at All The Top Bananas.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show All The Top Bananas that you're ready to hit the ground running in the Tenancy Sustainment Officer role.
