Waking Night Support Worker in Shrewsbury

£26,227.50 pro rata per annum
30 Hours per week - Permanent contract
20th August 2026

About the role
To provide a caring and person centred service to individuals with learning disabilities and associated complex needs, working flexibly as part of a 7 days a week and 24 hour Care Quality Commission (CQC) Registered Service. Delivering a service under the leadership of a Registered Manager you will demonstrate a commitment to safeguarding in line with policy and procedure and empower customers, enhancing life choices and achieving outcomes.

What you'll be doing:

• Delivering a flexible and responsive service.
• Working in partnership with customers to co-produce support plans and key records.
• Delivering high quality, sensitive and dignified personal care for customers.
• Competent administration of medication, recording relevant information accurately as directed.
• Monitoring customers' health and wellbeing, accompanying and supporting customers to their health appointments.
• Supporting customers with life skills, enablement and positive risk taking.
• Identifying, accompanying and engaging customers to access meaningful social and cultural activities.
• Completing and maintaining accurate and detailed records that meet the requirements of the organisation and CQC.
• Accurately recording all financial transactions in line with policies and procedures.
• Completing and following clear risk assessments which will include positive risk taking.
• Maintaining up to date knowledge of all customer and service records.
• Completing health and safety checks and identifying any health and safety concerns in a timely manner.
• Adhering to all CQC regulations, standards and outcomes and remaining familiar with the care home inspection reports.

Who we're looking for:

• A positive attitude around person centred approaches to working with individuals with learning disabilities and associated complex needs.
• A working knowledge of legislation and regulation in regards to delivering care support to vulnerable people.
• Experience of working within a busy care environment.
• Experience of keeping accurate and compliant records.
• Experience of working with Microsoft applications.
• A Level 2 qualification in Health and Social Care relevant.
• Basic numeracy and literacy skills.
• Experience of working with multi-agency partnerships.
• An understanding of services available for people with learning disabilities or associated complex needs.
• Experience in facilitating service user involvement.

Why join us?
This is not just a job; this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits:

• 34 days annual leave, plus the option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3 x salary).
• Employee Assistance programme & wellbeing programme.
• Flexible Working options.
• Learning & Development opportunities.

Who we are?
Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of:

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance.
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• Ensure our recruitment process is inclusive and accessible.
• Communicating and promoting vacancies.
• Offering an interview to disabled people.
• Anticipating and providing reasonable adjustments as required.
• Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
• At least one activity that will make a difference for disabled people.

How to apply?
If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). We reserve the right to close this vacancy early should sufficient applications be received.