Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, were enabling the energy essential to support our lives.We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
Home Decarbonisation - Were working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.Youll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need.
This is a field-based and customer-facing role covering South Yorkshire , combining in-home visits with telephone support, helping residents access the right solutions to improve their homes and reduce energy costs.
What will you be doing?
As a Home Energy Advisor , youll play a vital role in supporting residentsparticularly those in vulnerable situationsto better manage their energy use and access available support.Youll be: Providing face-to-face and telephone energy advice, tailored to individual household needs
Supporting residents to reduce energy usage, lower bills, and improve home efficiency
Identifying risks, safeguarding concerns and signposting to additional support services
Recommending practical solutions, including energy-saving behaviours and retrofit measures
Working closely with internal teams to deliver the full range of AgilityEco services
Accurately recording all interactions using CRM systems and maintaining high data quality
Managing referrals and recognising when to escalate queries or opportunities
Ensuring all customer data is handled safely and in line with GDPR and company policies
This is a role where empathy, judgement and initiative really matteryoull be helping people navigate real-life challenges while supporting wider sustainability goals.
What youll bring A Level 3 Energy Awareness qualification (or equivalent energy efficiency qualification)
A solid understanding of household energy use and cost-saving measures
Experience supporting vulnerable customers, with sensitivity and professionalismAwareness of safeguarding principles and how to respond appropriately
Strong communication skillsconfident, clear and compassionate
Experience using CRM systems and Microsoft Office tools
High attention to detail, with the ability to manage multiple tasks and meet deadlines
A proactive mindset, able to work independently and use your initiative
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include; Company vehicle for business use
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers: 25 days annual leave plus bank holidays
2 Paid volunteer days per year
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#AgilityEco #LI-SZ #LI-Remote INDREG
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TPBN1_UKTJ
Home Energy Advisor (12-month fixed-term contract) in Sheffield employer: All The Top Bananas
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