At a Glance
- Tasks: Provide top-notch support for users of our innovative Parcel SafePlace system.
- Company: Join ASK4, a leader in smart building solutions with a focus on connectivity.
- Benefits: Enjoy hybrid working, a supportive team, and opportunities for growth.
- Other info: Inclusive workplace that values diversity and offers career development.
- Why this job: Make a real difference by helping people solve their tech problems every day.
- Qualifications: Customer service experience and basic tech knowledge are essential.
The predicted salary is between 20790 - 25410 £ per year.
The Vacancy
Do you enjoy solving problems and helping people?
At ASK4, we're looking for a First Line Support Engineer to join our Parcel Safe Place (PSP) team a growing smart building solution that's transforming the way parcels are managed across residential and commercial properties.
This is a great opportunity to build a technical support career in a fast-paced, customer-focused environment.
About the Role
You'll be the first point of contact for building staff and residents using Parcel Safe Place, delivering outstanding support across phone and email channels.
From resolving technical queries and managing missing parcel investigations to handling tickets and guiding users through the system, your work will directly impact the customer experience every day.
You'll also contribute to wider group operations, supporting colleagues across the business as needed.
This is a fixed-term position for 6 weeks, with hybrid working where the role allows.
Key Responsibilities
Respond to queries from building staff and residents via phone and email, providing account support, user management, and general administration.
Investigate missing parcel cases by gathering information, liaising with relevant parties, and working towards timely resolutions.
Provide technical support and troubleshooting for the PSP system, diagnosing issues and guiding users through fixes.
Manage incoming support tickets through a ticketing system, ensuring cases are logged, prioritised, and resolved in line with agreed SLAs.
Deliver a professional and helpful experience on every inbound support call.
Support the creation of additional language content for communications and documentation where relevant.
Contribute to cross-team operational tasks and administrative support for wider group functions when needed.
About You
Essential
Experience in a customer service environment.
Working knowledge of operating systems including Windows, Mac, and Linux.
A basic understanding of networking principles.
Professional approach with strong phone and written communication skills.
Excellent written and oral English.
A logical, methodical approach to problem-solving.
Self-motivated with a positive attitude towards learning and development.
Ability to work collaboratively as part of a team.
Desirable
Fluency in written and spoken Spanish.
Good understanding of TCP/IP networking.
Service desk or helpdesk experience.
Our Commitment to Inclusion
We are committed to fostering an inclusive workplace where diversity is valued.
We welcome applications from people of all backgrounds and identities and ensure fair treatment for all, regardless of protected characteristics under the Equality Act 2010.
We are happy to make reasonable adjustments throughout the recruitment process and beyond, to ensure it is accessible and fair for everyone.
If you require any adjustments or would like to discuss your needs, please contact us.
About ASK4
Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries.
The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.
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First Line Support Engineer in Sheffield employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Engineer in Sheffield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace First Line Support Engineer in Sheffield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
