At a Glance
- Tasks: Lead a dynamic service department, ensuring efficient operations and excellent customer service.
- Company: Join a growing engineering business with a focus on innovation and teamwork.
- Benefits: Competitive salary, company vehicle, full training, and career development opportunities.
- Other info: Enjoy a supportive environment with opportunities for continuous improvement.
- Why this job: Make a real impact in a key leadership role while developing your skills.
- Qualifications: Experience in HVAC or refrigeration and strong leadership skills required.
The predicted salary is between 44000 - 50000 £ per year.
Service Supervisor | Theale, Reading | Upto 50k (DOE) plus company vehicle | On-Site Parking + Full Training + Career Development | Full-Time | Permanent About the Role An exciting opportunity has arisen for an experienced Service Supervisor to join a growing and dynamic engineering business.
This is a key leadership role where you'll oversee the day-to-day operation of a busy service department, ensuring the efficient delivery of reactive call-outs, planned preventative maintenance (PPM), repairs and small works.
You'll be responsible for leading a team of engineers and service coordinators, driving operational performance, maintaining excellent customer service standards, and ensuring compliance across all service activities.
If you have a strong background in HVAC or refrigeration, excellent organisational skills and experience managing field-based engineers, we'd love to hear from you.
Key Responsibilities Lead the day-to-day running of the service department, ensuring efficient planning and delivery of all reactive and planned service activities.
Oversee service scheduling and resource allocation for breakdowns, maintenance visits and repair works.
Take ownership of breakdown response, ensuring prompt engineer allocation and timely resolution.
Produce quotations for additional works and small projects following engineer site visits.
Manage service contracts, ensuring all planned visits are completed on time, to the required standard and within budget.
Oversee contract renewals and maintain strong customer relationships.
Ensure all Health & Safety documentation, including RAMS, is maintained and engineers and subcontractors remain fully compliant.
Lead and support the Service Desk, ensuring accurate job logging, tracking and completion.
Manage, coach and develop field service engineers, carrying out performance reviews and audits.
Build and manage a reliable subcontractor network, ensuring quality, compliance and value for money.
Act as the main point of escalation for customer issues, resolving complaints professionally and effectively.
Monitor labour, parts and subcontractor costs to ensure accurate job costing and commercial performance.
Track and report on service KPIs, identifying opportunities for continuous improvement.
Ensure compliance with all relevant legislation, including F-Gas regulations and Health & Safety requirements.
What We're Looking For Essential background within the HVAC and/or Refrigeration industry.
Previous experience in a Service Supervisor, Service Manager or Engineering Management role.
Proven experience managing field-based service engineers.
Strong planning, scheduling and organisational skills.
Commercial awareness with the ability to manage budgets and costs.
Excellent communication and leadership skills.
A proactive approach with a passion for delivering exceptional customer service.
Why Join Us This is an excellent opportunity to join a forward-thinking business where you'll play a pivotal role in shaping and improving service delivery.
You'll have the autonomy to make a real impact while working alongside a supportive team in a growing organisation that values continuous improvement and professional development.
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Service Supervisor employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Supervisor role you’re after at All The Top Bananas.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at All The Top Bananas a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at All The Top Bananas.
✨Apply Through Company Websites
When you spot a role like Service Supervisor at All The Top Bananas, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Supervisor, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at All The Top Bananas a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to All The Top Bananas specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Core Engineering Principles
Before heading into the interview with All The Top Bananas, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like All The Top Bananas want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
